Due to high demand, our installation times are 5-8 weeks

Black Friday Sale!

Hilo from $49.99*,
now that’s a smart deal.

From November 22 to 29, save $150 on all smart home bundles and discover Hilo at a special price.

*For a limited time. Some conditions apply.

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  • Up to 15% off your electricity bill

  • Hilo challenges give you cash rewards

  • Turnkey installation included

Taking advantage of this special price, now that’s smart!

Small Home

Pay only $199.99*

What’s included

  • Smart thermostats are the key to energy savings. The number of thermostats in your current home will determine the offer that best suits your needs. The small home bundle is perfect for your home if you have 1 to 5 thermostats in your condo*, twin house or house.

  • Choose a total of 4 connected devices as a bonus to complete your smart home bundle.

    Choose from:

    • smart in-wall switches
    • add-on switches (3+ tracks)
    • in-wall smart dimmers
    • plug-in smart switches
  • 1 Hilo hub and the mobile application
  • 3-year commitment to Hilo challenges
  • Installation by a certified electrician

or
Contact us at 1 844 500-4456

Medium Home

Pay only $339.99*

What’s included

  • Smart thermostats are the key to energy savings. The number of thermostats in your current home will determine the offer that best suits your needs. The medium home bundle is perfect for your home if you have 6 to 10 thermostats.

  • Choose a total of 6 connected devices as a bonus to complete your smart home bundle.

    Choose from:

    • smart in-wall switches
    • add-on switches (3+ tracks)
    • in-wall smart dimmers
    • plug-in smart switches
  • 1 Hilo hub and the mobile application
  • 3-year commitment to Hilo challenges
  • Installation by a certified electrician

or
Contact us at 1 844 500-4456

Large Home

Pay only $479.99*

What’s included

  • Smart thermostats are the key to energy savings. The number of thermostats in your current home will determine the offer that best suits your needs. The large home bundle is perfect for your home if you have 11 to 20 thermostats.

  • Choose a total of 8 connected devices as a bonus to complete your smart home bundle

    Choose from:

    • smart in-wall switches
    • add-on switches (3+ tracks)
    • in-wall smart dimmers
    • plug-in smart switches
  • 1 Hilo hub and the mobile application
  • 3-year commitment to Hilo challenge
  • Installation by a certified electrician

or
Contact us at 1 844 500-4456

Bundles of connected products

Last update September 1st, 2021. Bundles are subject to change without notice and cannot be combined for a single residence and for a single Hydro-Québec account number. Taxes are not included. To enroll in the Hilo smart home service, the Participant must read and agree to the Hilo Smart Home Service Terms of Service. Please consult the Participant Agreement.

As specified in the Participant Agreement, the eligibility criteria for the Hilo smart home service are as follows (these eligibility criteria may vary):

(i) Be a Hydro-Québec customer and a holder, co-holder, or agent of a Rate D subscription for residential use, as a tenant or as the owner of the home where the Hilo smart home service will be installed

(ii) Have a smart mobile device on which to download and use the Hilo mobile application (visit this page for compatible versions). This device is not included in the Hilo smart home service. Standard messaging and data charges apply to all notifications and remote access over the Internet or mobile network.

(iii) In addition, the residence must:

a. Have at least 50% of its heating load provided by electric heaters connected to Hilo thermostats after installation of the Hilo smart home service
b. Be equipped with a Hydro-Quebec smart meter
c. Be equipped with electrical installations that comply at all times with electrical standards and applicable laws in effect
d. Have a high-speed Internet connection, a wireless network, and a free and functional Ethernet port on the modem or router
e. Be a single-family, semi-detached, or row house, or be in a building of two units or more
f. Be in a city where the Hilo smart home service is available

Upon the purchase of a smart home bundle, Hilo grants the participant a financial benefit in the form of a rebate (the "Credit"). This Credit is calculated as follows: the total amount of the price of the connected devices included in the participant’s bundle plus installation costs minus the amount the participant pays at the time of billing for their bundle. Hilo fully assumes this credit provided the Participant participates in the Hilo challenges for a minimum period of thirty-six (36) months. The Credit balance will decrease based on an equal monthly reduction over this thirty-six (36) month period.

If the participant cancels their contract with Hilo or stops participating in Hilo challenges before the end of the thirty-six (36) month period, the Credit balance becomes immediately due and payable, and the participant must pay the Credit balance on the effective date of cancellation. The amount of the credit balance payable by the participant is subject to specific taxation rules and must therefore be increased to consider any tax deemed to be included in such a payment under subsection 182 (1) of the Excise Tax Act and section 318 of the Act Respecting the Quebec Sales Tax. These taxes deemed to be included are almost equivalent to the GST and the QST.

Estimate your savings

With Hilo, you could save big.

Hilo allows you to optimize your energy consumption without sacrificing on comfort. The only difference you’ll see? A lower electricity bill.

FAQ

What is the timeline for installation?

Given the recent surge in demand, please note that our installation time frames are longer than usual. An agent will call you within 20 working days following your order to set up an installation appointment. These appointments will be scheduled within 10 to 20 working days after the date of this call. If you have any questions or if you have not received a call from our agent within 15 working days after your order, please call customer service at 438-289-4456 or, toll-free, at 1-844-500-4456.

Note: The installation appointment may last between 3 and 8 hours, depending on your selected smart home bundle. Please plan to be available to help our installer.

What devices are compatible with the Hilo app?

To access the Hilo solution, you absolutely must have Hilo thermostats. Otherwise, any connected devices (switches, wall outlets, bulbs, etc.) that operate using the ZigBee protocol will be compatible with our solution and can be among the devices controlled through our application. That said, note that these devices will be excluded from Hilo challenges and will not be covered by our customer service guarantees.

What is a Hilo challenge?

Hilo challenges occur during peak consumption periods between December 1 and March 31 at a rate of up to 30 times per winter period. For the challenges, Hilo invites participants to lower the set temperature of their thermostats. The way challenges work is simple: If you participate automatically in all the Hilo challenges, there are no adjustments you need to make—we’ll send you a notification about the challenge the preceding day and that’s it! All that’s left is for you to limit your energy consumption during the challenge so you can earn the maximum cash reward. For more information about challenges, please see: here

How do I earn rewards?

Hilo challenges pay! During the cold weather season, we offer up to 30 energy reduction challenges. If you succeed, you’ll earn a cash reward. The reward calculation is simple: Accept the automatic actions suggested by Hilo and earn a reward for every kilowatt-hour (kWh) of energy you do not consume. So the less energy you consume, the more you earn. For more information on how the calculation is made, visit: here

What does signing up for Hilo involve?

Signing up for Hilo means accepting to participate in and succeed at your reduction challenges for 3 winters. Signing up also allows you to:

  • benefit from a smart home bundle at a low price, in addition to connected devices offered as a bonus, which you own starting on day 1 of your commitment
  • control all of your connected devices at the touch of a button using our mobile application
  • learn about your home’s energy consumption depending on the time of day and day of the week
  • receive cash rewards for participating in our challenges (where you can earn an average of $124 per year)
  • save up to 15% on your electricity bill
What is the return on my investment?

Year after year, you will continue to save energy and earn cash rewards. This means that after one or two years, depending on the size of your bundle, your equipment will be paid for and you’ll continue to earn savings and rewards.

For example, if you have a Medium Home bundle for a detached house, we estimate the average potential reward to be $126 per year. $126 multiplied by 3 years (which is the length of your commitment) equals $378. This doesn’t include your annual savings on your electricity bill, which can be as high as 15%. With all this in mind and given that the price of our Medium Home bundle is $340, a return on your initial investment can be expected before the end of your 3-year agreement!

Estimate the annual amount of your energy savings and potential Hilo rewards here: here