Frequently Asked Questions (FAQ)

General information

What is the Hilo movement and why is it important?

Individual actions have a collective impact, and together we can create a greener future. Through the contributions of Quebec households and companies, we’re aiming to reduce our power needs by 620 MW by 2028, which is the equivalent of the power generated by Romaine-2.

By joining the Hilo movement, we’ll collectively avoid having to buy less-clean energy from our neighbours or build more power infrastructure, instead giving ourselves the means to continue electrifying the Quebec economy while reducing our dependence on fossil fuels.

What does Hilo’s smart power management offer?

This is an automated demand response service that enables companies to participate in reducing their power needs during peak periods in winter. This solution was designed for HVAC (heating, ventilation and air conditioning) systems and includes:

  • Proprietary power demand technology
  • Personalized customer support
  • An online energy tracking tool

The advantages:

  • Benefit from a completely automated solution
  • View building energy consumption in real time
  • Participate in a concrete way to Quebec’s clean energy transition
  • Receive cash rewards for participating in our challenges
What is a peak period?

When a large quantity of energy is used at the same time, this creates a peak in consumption. The grid is therefore overloaded for a period of several hours. This is what we call a peak period.

The goal of Hilo challenges is to relieve demand on the grid by shifting energy consumption outside of peak periods.

Who is the intended user of this smart demand response solution?

The smart demand response solution is aimed at owners, managers and developers of commercial, institutional and multi-residential buildings.

How do I verify whether my building is eligible for the Hilo solution?

Your building needs to respond to a number of basic criteria to participate in the Hilo solution:

  • By a Hydro-Québec customer (rates that are generally admissible: DM, M, G9)
  • Have one compatible electric meter per building
  • Have a centralized building control system (BMS)
  • Use electricity as the main source of heating

You can verify your building’s eligibility by completing the following form: https://www.hiloenergie.com/en-ca/business/form/join/

What is a Hilo challenge?

A Hilo challenge is a request to automatically reduce your building’s demand for power for several hours. To fulfill this challenge, Hilo modulates the heating, ventilation and humidification of your building. Every unconsumed kilowatt-hour enables you to accumulate cash rewards. Hilo challenges take place during peak periods on the electrical grid in winter; they can be schedule for the morning, the evening, or at both times. There can be up to 30 challenges between December 1 and March 31.

What systems are affected by a Hilo challenge?

Hilo offers its expertise and technology towards optimizing the ability of buildings to modulate their heating, ventilation and humidification during winter peak periods. In close collaboration with the building control partner, Hilo performs a technical audit to define the best power reduction strategies and maximize potential curtailment based on the building’s mode of operation and associated rewards.

How do companies accumulate rewards and how are they paid?

Hilo challenges pay! During the cold season, we propose up to 30 demand reduction challenges. The method is simple: Participate in challenges and earn a reward for every unconsumed kilowatt-hour (kWh).

The rewards you have accumulated will be paid by bank transfer at the end of the challenge season.

What does a commitment to Hilo entail?

If you sign up for Hilo, you commit to accepting challenges for 5 winters and participating in at least 80% of the proposed challenges.

Want to partner with Hilo and take part in an important collective effort? Write to us.

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