Get 50% off EVERYTHING now!The Charter of French language and its regulations govern the consultation of English-language content.
Conditions
What happens if the client refuses to sign the existing agreement?
Participant Agreement
Why has the commitment period been reduced from 36 to 12 months?
What happens at the end of the 12-month commitment period?
What is the difference between a credit balance and financial assistance?
What happens to my credit balance?
Can I order new Hilo products or receive financial assistance for a compatible product if I keep the old agreement?
What are the changes to the conditions for participating in the challenges?
What happens if I decline more than 10 challenges?
Does the maximum of 10 declined challenges continue indefinitely or stop after the first 12 months of commitment?
I have already received financial assistance for the addition of a compatible thermostat; does this change in agreement have an impact on my situation?
Which products can the financial assistance apply to?
How many Hilo devices does the credit apply to?
How many compatible devices does the financial assistance apply to and how much is accredited?