Conditions

Why are you offering existing clients the option of switching to the new agreement?

We want to offer our existing clients the opportunity to benefit from the same conditions as our new clients.

Participant Agreement

Why modify the agreement?

What are the main changes being made to the agreement?

Why has the commitment period been reduced from 36 to 12 months?

What happens at the end of the 12-month commitment period?

What is the difference between a credit balance and financial assistance?

What happens to my credit balance?

Can I order new Hilo products or receive financial assistance for a compatible product if I keep the old agreement?

What are the changes to the conditions for participating in the challenges?

What happens if I decline more than 10 challenges?

Does the maximum of 10 declined challenges continue indefinitely or stop after the first 12 months of commitment?

What happens if the client refuses to sign the existing agreement?

I have already received financial assistance for the addition of a compatible thermostat; does this change in agreement have an impact on my situation?

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