Products

How to connect smart products to Hilo?

How to pair a Hilo smart thermostat for electric baseboards

How can I activate the time display on my Hilo thermostat?

My Hilo smart thermostat for electric baseboards and convectors is warm to the touch

How do I add my compatible Hilo thermostat for electric floor heating in the Hilo app?

Is it possible to participate in Hilo challenges and get rewards with the radiant flooring thermostat?

How can I activate the time display on my Hilo thermostat?

Do I need to have an electric radiant floor heating system installed before I can add the Hilo smart thermostat for electric floor heating to my order?

What type of radiant flooring is compatible with Hilo smart thermostat for electric floor heating?

What types of temperature readings are available with Hilo smart thermostat for electric floor heating?

My Hilo smart thermostat for electric floor heating is warm to the touch

Can I install the Hilo thermostat for electric floor heating myself?

Nothing is displayed on the screen of my Hilo smart thermostat for electric floor heating

Can Hilo replace my defective floor temperature probe during the installation of the Hilo smart thermostat for electric floor heating?

Is Hilo’s smart thermostat for electric floor heating compatible with other non-electric sources of radiant floor heating?

What is an expansion unit for electric floor heating thermostats?

What items do I need to get to be able to pair my compatible (non-Hilo) thermostat for radiant flooring with the Hilo hub?

I already have Hilo service and I would like to get the thermostat for electric floor heating. Will I need to pay for installation?

My Hilo smart thermostat for electric floor heating is displaying an error code

Can I earn more rewards with a thermostat for electric floor heating than with a Hilo thermostat for electric baseboard heaters?

Is there a way to distinguish between my thermostat for electric floor heating and other thermostats in the Hilo application?

Can I install the Hilo smart thermostat for electric floor heating if the total load of my installed system is higher than the capacity limit for a single thermostat?

Are other models of thermostats for electric floor heating compatible with the Hilo service?

How long will it take to install the Hilo thermostat for electric floor heating?

The Reset indicator button on the right side of my Hilo smart thermostat for electric floor heating is lit (red). What should I do?

What is a compatible product or device?

How much is the bonus offered with Hilo-compatible products? Can it be combined?

If I already have a compatible thermostat, how do I join Hilo?

What are the steps to link my compatible thermostat to Hilo?

Do you provide a rebate to compensate me for the purchase of my compatible thermostat?

Can I pair one or more compatible devices if I'm already with Hilo?

Can I add a compatible device to the programming of a Hilo scene?

Is the warranty of my compatible device void if I add it to the Hilo app?

How are challenge rewards calculated when you have one or more compatible devices?

What is the bonus associated with Hilo-compatible devices, and when will I receive it?

Can Hilo install my compatible device in my home?

Will I be able to continue to control my compatible device via the manufacturer's app after connecting it to the Hilo app?

Are all Hydro-Québec customers eligible to connect their Hilo-compatible smart thermostats?

How do I know if my Honeywell Home thermostat for central heating is compatible with Hilo?

Can I control my Honeywell Home thermostat with my Hilo app?

I have a problem with my compatible Honeywell Home thermostat; who should I contact?

Can I add other thermostats to my Hilo app after adding a Honeywell Home thermostat for central heating?

Can I connect more than one compatible Honeywell Home thermostat to the Hilo app?

When it comes to challenges, what modes of participation are available for the compatible Honeywell Home thermostat for central heating?

How to add a compatible Mysa thermostat to the Hilo app?

Can I control my Mysa devices with my Hilo app?

When it comes to challenges, what modes of participation are available for compatible Mysa thermostats?

I have a problem with my compatible Mysa thermostat; who should I contact?

Which Mysa thermostat models are compatible with Hilo?

How to add a compatible Sinopé thermostat to the Hilo app?

Can I control my Sinopé devices with my Hilo app?

When it comes to challenges, what modes of participation are available for compatible Sinopé thermostats?

I have a problem with my compatible Sinopé device; who should I contact?

I own Hilo-compatible Sinopé devices that were purchased within the past few years. Am I eligible for the cash bonus?

Do I still need the Hilo hub if my devices use a Wi-Fi connection protocol?

What happens with Sinopé devices that were already subsidized by Hydro-Québec during the pilot projects (winters 2022-23 and 2023-24)?

Which Sinopé thermostat models are compatible with Hilo?