Hilo and its partners use cookies and web beacons to offer you an optimal website browsing experience and targeted, interest-based content. For more information and/or to choose your preference settings, see our Privacy Policy

Please enter a minimum of 3 characters.

Devices

Hub

Troubleshooting prior to device repairing

Smart thermostat

How to pair a smart thermostat
How can I activate the time and outdoor temperature display on my thermostat?
Can I install the thermostats myself?
The outdoor temperature indicated by my thermostats is different from those on my app and on the Weather Network/MétéoMédia.

Smart plug

Pairing a smart plug
Which devices are compatible with the smart plug?
The consumption indicated in my app shows the electricity use of which device plugged into my smart plug?
I’ve plugged two devices into my duplex plug. How can I switch only one of the two on or off?

Having problems pairing or controlling a device far from the hub? Adding a smart plug could help. Here’s how.

Smart In-Wall Dimmer

How to pair a smart dimmer

Smart bulb

How to pair a white smart bulb
How to pair a color smart bulb

Smart In-Wall Switch

How to pair a smart in-wall switch

Netatmo weather station

Adding the Netatmo Weather Station to the Hilo app

Onelink — First Alert smoke detector

Adding a smoke detector to the Hilo app

Can’t find an answer to your question?

Write to us
Any other questions?

Consult our FAQ

 
Find the answers