Devices

Repairing a thermostat

To re-pair the thermostat, you must first remove it and then re-pair it by following steps below.

A. Removing the thermostat from the hub

1.      On the thermostat, press the square button for three seconds until the display starts to blink and you see menu 10.

2.      Press the right arrow until OFF blinks on the screen.

3.      Briefly press the square button. The screen will blink quickly for a few seconds, stop, then blink slowly.

4.      Press the square button for three seconds until the screen stops blinking and the ambient temperature appears. The network icon will no longer show in the top left corner of the screen.

5.      Refresh the Devices screen in the app. The thermostat tile will indicate Offline.

6.      Thermostat unpairing is now complete.

 

B. Re-pairing a thermostat

1. Put the hub in pairing mode by pressing the button. The indicator light will blink blue.

2. On the thermostat, press the square button for three seconds until the display starts to blink.

3. Press the right arrow once until ON appears on the screen.

4. Press the square button once. A blinking network icon will appear in the top left corner.

5. When the network icon disappears and °C appears on the screen, press the square button again for three seconds. The screen stops blinking and the ambient temperature will be displayed.

6. Wait about 30 seconds, then refresh the Devices screen in the app by swiping your finger down from the top of your screen until the thermostat appears. Refresh the screen several times, if necessary.

7. Pairing is complete. If no other devices need to be paired, press the button on the hub to exit pairing mode.

 

Note: When adding a new thermostat, the thermostat tile in the app must display “Thermostat” with a number. If the thermostat reads “TStat” with a number, you must delete it from the app, reset it (see section 5.2.3) and re-pair it. Otherwise it will not respond properly to any commands.

 

C. Resetting a thermostat

If you run into a major problem pairing a thermostat, you may want to reset it to its default settings. Here’s how:

1. On the thermostat, press the square button for three seconds until the display starts to blink and you see menu 10.

2. Press the square button six times, until you see “dEF” on the display with the letter “n” below it.

3. Press the right arrow once so that the letter “y” appears under “dEF”.

4. Press the square button again. Various bits of information will display in rapid succession.

5. When °C appears on the screen, press the square button again for three seconds until the display stops blinking and the ambient temperature appears. The network icon will no longer show in the top left corner of the display.

6. The thermostat has now been reset.

7. Try pairing it again by following the steps in section B (Re-pairing a thermostat)