Devices

Procedure for pairing a smart plug

When you notice that a smart plug is no longer paired with the gateway, follow the steps below to pair it again.

  1. If you can still see the smart plug in the app, touch the corresponding tile and then the little wheel in the top right corner of the device screen. Select “Delete device” at the bottom of the Settings screen. Refresh the screen by swiping your finger downward from the top of the page. The device should disappear.

  2. Restart the gateway by clicking on the button located at the far right on the front of the gateway. Then wait for the two indicator lights to the right of the Ethernet cable to turn green and stop blinking.

  3. Put the gateway in pairing mode by pressing B1 (the second button from the right, with a link icon). The gateway’s L3 indicator light (the second to the right of the Ethernet cable) will blink blue.

  4. Press the center button on the smart plug and hold it down while plugging the smart plug into the outlet. 

  5. Once the smart plug is plugged into the outlet, release the center button. The light on the center button will blink blue three times to indicate that the smart plug is now paired with the gateway.

  6. Wait about 15 seconds and refresh the Devices screen until you see the smart plug tile appear.

If you have any trouble pairing your device, restart the gateway by clicking on the button located at the far right on the front of the gateway. Then, wait for the two indicator lights to the right of the Ethernet cable to turn green and stop blinking. Follow the instructions above to try to pair the device again.

Please let us know whether or not the problem has been resolved.