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Hilo challenges

If a challenge is cancelled by Hilo, will I still get a reward?

If we ever cancel a challenge, you won't lose your reward, as all of our customers who have confirmed their participation in the challenge will receive a reward of a fixed amount.

Customer with commitment to participate in challenges: $2.20 (4 h x $0.55/kWh)

Customer without commitment: $2.00 (4 h x $0.50/kWh)

How it works

I was hot during the last challenge. What should I do?
I was cold during the last challenge. What should I do?
Will I have to compromise comfort?
May I choose not to participate in a Hilo challenge?
Am I automatically entered in all Hilo challenges?
How many challenges will there be in a given winter?
Are the challenges always at the same times?
How long are the challenges?
How can I maximize my chances of succeeding in a challenge?

At the end of a challenge, why isn't the temperature on my thermostats the one I had programmed?

What happens when a challenge is cancelled by Hilo?

What’s a Hilo challenge?

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