Your reference consumption is a forecast of the energy you would consume during the reduction phase, if there hasn’t been a challenge.
Hilo calculates your reference consumption based on your average consumption in the preceding days. All these calculations are made automatically.
Things that affect your reference consumption
Your consumption follows a particular profile based on a number of factors that lie outside of Hilo’s responsibility, such as:
Calculation after installation
It’s completely normal that you do not yet have a reference consumption if your Hilo smart home was recently installed, since we need to access your consumption history in order to correctly calculate your consumption limit during challenges.
If we have not been able to calculate your reference consumption, you will receive a flat-rate amount. Your reward will therefore be $0.40 per included thermostat until the end of the challenge. To this amount will be added a flat-rate amount of $1.50 if you participated in the challenge using intrepid mode.
If this situation continues for more than 10 days following your installation, please get in touch with us at (438) 289-HILO (4456) or at 1-844-500-HILO (4456).
To see how Hilo calculates your reward, please click here.