Important information about Hilo smart home products
Hilo smart thermostats for electric baseboards and convectors are available in limited quantities. If they are out of stock at the time of your installation, another smart thermostat model will be offered to you at no additional cost. You will receive an email asking you to provide your consent.
The Hilo water heater controller is temporarily out of stock. We’re offering a Sinopé smart water heater controller as a replacement.
Sinopé thermostat
Below are the Sinopé replacement thermostats that may be installed instead of the Hilo models, depending on your setup.
If you have electric baseboards and/or convectors, we’ll install one of the following models, depending on availability: Smart Thermostat for Electric Baseboard Heaters with Color Display or Smart Thermostat for Electric Baseboard Heaters.
If you have a fan convector (or “fan-forced heater”), we’ll install the Smart Thermostat Lite for Fan-Forced Heaters.
Sinopé water heater controller
Here is the replacement water heater controller, installed at no additional cost in place of the Hilo controller.
Sinopé Wi-Fi water heater controller: Calypso – Smart Water Heater Controller V2 – Wi‑Fi
FAQ
Sinopé Lite thermostats, due to their smaller screen, do not display the outdoor temperature. They also offer an accuracy of 1 degree, compared to 0.5 degrees for Hilo thermostats and Sinopé’s standard and next-generation models.
All Sinopé thermostats are more compact than Hilo thermostats, so they may not fully cover the wall surface currently hidden by your existing thermostat. It’s also important to make sure that the Wi-Fi signal is strong enough in every room where a Sinopé thermostat will be installed.
Once the thermostats are installed, the experience in the Hilo app will be similar across Sinopé and Hilo models for the following features:
- Viewing thermostats in the device list
- Displaying the setpoint temperature, room temperature, and energy use
- Adjusting the setpoint temperature
However, it’s not possible to create scenes in the Hilo app (custom temperature settings for one or more thermostats in specific rooms) with Sinopé thermostats. If you want to set up a scene with a Sinopé baseboard thermostat, you can do so in the manufacturer’s Neviweb app.
Compare with the Hilo thermostat for electric baseboard and convection heaters
Your experience will be almost identical. Sinopé water heater controllers are smaller, but they offer the same features as Hilo controllers. The only exception is scene programming that involves turning your water heater on or off — that has to be done in the manufacturer’s Neviweb app instead of the Hilo app.
When you placed your order, the devices scheduled for installation were Hilo products. However, due to a stock shortage caused by high demand, Hilo is offering to maintain your original installation appointment by installing devices from a partner brand instead.
Since these devices are not the ones you originally ordered, we are required to obtain your explicit consent before installing them. If you prefer to wait for Hilo-brand smart thermostats for electric baseboards and convectors, or a Hilo water heater controller, you can also choose to postpone your appointment at no cost.
If we don’t receive your consent in response to the email, your installation appointment will be cancelled and you’ll need to schedule a new one at a later date. To do so, please contact Hilo’s customer service team at 438-289-HILO (4456) or toll-free at 1-844-500-HILO (4456).
Yes, the applicable warranty is also three years.
You can reach out to Hilo customer service at 438-289-HILO (4456) or toll-free at 1-844-500-HILO (4456), Monday to Friday from 8 a.m. to 8 p.m., and Saturday and Sunday from 9 a.m. to 5 p.m.