Conditions and eligibility

Can I continue using the products I bought from Hilo for my home, even if you no longer sell them?

Yes, you can continue to use the product with the assistance of the Hilo application.

When Hilo stops offering a product, it continues to be supported.

However, depending on the nature of the connection between the product and the hub (Zigbee or cloud-based integration via the manufacturer), a plan for withdrawing support for this product may be established if Hilo considered that major changes would need to be made in order to continue offering support in the long term.

In this case, Hilo will ensure it informs customers owning these products of its plans for withdrawing support.

 

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