LATEST UPDATE: May 10, 2021
PREVIOUS VERSION: November 7, 2019 (View and print PDF)
This policy applies to all personal information that we collect or that you transmit to us when interacting with the Services Hilo Inc. (“Hilo”) website (www.hiloenergie.com).
We collect the following personal information:
Your personal information is collected in various ways:
We also collect information about your electricity account from Hydro-Québec. More specifically, in order to assess your eligibility for the Hilo smart home service, we verify the accuracy of the following information: your account number, account holder status, Hydro-Québec contract number, address, telephone number, email address and the type of heating in your home.
We generally use your personal information for the following purposes:
- to send you information about our offers, products and services if you have agreed to receive our newsletters
- to contact you about your order, your account and to offer you customer support when needed
- to establish your identity, customer type (individual, group, organization) and the customer category (residential, business) you belong to
- for payment of your order, if applicable
- to supply products and services
- for any other purpose that we may determine from time to time and that is authorized by law
The information collected is used solely for the purposes set out in this policy.
If you consent, cookies and invisible pixels are placed on your device (computer, tablet or phone). They collect or store certain information while you navigate our website. Only the cookie’s issuer can read the cookie. More information about cookies is available at www.allaboutcookies.org.
Functional cookies generated by our website enable us to manage and optimize presentation of website content based on your navigation preferences (language) and to remember certain information that has already been entered. Most browsers are initially programmed to allow cookies by default. However, the help function on the tool bar of most browsers explains how to allow cookies and/or completely disable them. Therefore, we do not recommend that you disable cookies required for certain functions, such as completion of forms. For more information about your browser settings, please refer to the help centers for Chrome, Safari, Firefox, Internet Explorer, Edge or Opera.
We use performance cookies so that our website runs more efficiently when you visit. The information we collect is used to evaluate the popularity of pages, analyze traffic to our site and services, and as a guide for developing other improvements. These cookies do not contain any personal information.
We also use analytical cookies to collect the following information:
We use Google Analytics to analyze the use and performance of our website, provide statistics and determine traffic to its content. This information is collected and stored by Google on servers that may be located outside Canada, and in the United States in particular. You can download the browser add-on to disable Google Analytics if necessary.
If you allow it, third parties, and in particular Google Display Network or other media partners, may also place advertising cookies on our website to learn about your interests through the content you consult on our website and to personalize advertising on or off our website. If applicable, you can disable cookies from businesses taking part in the AdChoices program run by the Digital Advertising Alliance of Canada.
Social media cookies
Our site may also use social media cookies, which allow us to add functionalities to our website for sharing content on social media such as Facebook. Clicking the share button will install a cookie that connects content consulted on our website to your user account for these media. To disable the Facebook pixel (if applicable), please consult Facebook’s help center.
Your personal information can only be accessed by Hilo staff, its representatives or suppliers who require it to carry out their functions. Your personal information will not be communicated or marketed without your prior consent, except if required for the application of a law or a court order, or to allow the provision of services by our suppliers or representatives who undertake to comply with requirements concerning confidentiality and the protection of personal information.
Your information is kept as long as necessary for the purposes of this policy and to enable us to meet our legal and regulatory obligations. After this time, the personal information we have will be destroyed or de-identified in accordance with our retention schedule and subject to applicable legislation. To learn more about how long we keep personal information, please contact us (see the “Contact us” section).
Personal information we collect is stored in secure systems hosted on servers that may be located outside Québec, specifically elsewhere in Canada or in the United States. In this case, we may require that our suppliers enter into agreements to safeguard your confidentiality and personal information in order to provide an appropriate level of protection.
All personal information we collect is kept confidential in compliance with applicable legislation concerning the protection of personal information and privacy in force in the jurisdictions in which we carry out business. We take reasonable administrative, technical and physical measures to protect your personal information from loss, theft and unauthorized access, use, modification and destruction. In addition, we use the following measures:
Hilo may contact you by email. However, no personal information or confidential data will be collected or transmitted using this method of communication, which is not completely secure. We also request that you not transmit your personal information to us by email.
Hilo may amend this policy from time to time. The “Latest update” date is the date of the last amendment. Be sure to consult the most recent version of this policy to learn about these amendments. By navigating Hilo’s website, you accept any changes made to the policy, if applicable.
You have certain rights under legislation governing the protection of personal information, including the following:
To make a request, refer to the “Contact us” section.
For more information about exercising your rights in Québec, you can also visit the following websites:
Services Hilo inc.
1200 McGill College Avenue, 6th floor
Montréal, Québec H3B 4G7