Hilo | Help Center - The Hilo app

The Hilo app

Which devices are compatible with the app?

Which complementary devices are compatible with the app?

“Hub offline” is displayed on my app’s Home screen. What should I do?

Having problems controlling a device with the app?

What is a favorite device?

Giving your device a name and linking it to the right room

Re-pairing a device

Adjusting brightness and set temperatures from device tiles

Display customization

Which operating systems does the app run on?

Signing in to the Hilo app: what are my username and password?

I have more than one Hilo account and would like to be able to log in more quickly. How can I do this?

How can I send feedback or report a bug in the app or a device?

How do I delete my account on the Hilo app?

How can I create a scene?

What is a scene?

Why should I add a schedule to a scene?

Can I modify an existing scene?

Can I stop a scene that’s in progress?

Can I pause a scheduled scene?

What is a favourite scene?

Scheduled Scenes Recurrence

How is a home’s current consumption determined?

Real-time power demand and consumption data is not shown in the Hilo app

Real-time power demand and consumption data was available in my Hilo app, but not anymore

Navigating between the different rooms

Changing the order in which rooms are displayed in the app

Sometimes, when I open my app, the tiles don’t show the actual status of my devices, and some of control buttons are no longer visible.

Error message in the app > Oops…

The tile on one of my thermostats is displaying N/A in the top right corner.

Still have questions?

Can’t find an answer to your question?

Write to us

Or contact us at 438 289-4456 (HILO) or 1 844 500-4456 (toll free) Monday to Friday from 8 a.m. to 8 p.m. / Saturday and Sunday 9 a.m. to 5 p.m.

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