1. Sign out of the Hilo app by going to the Menu screen (last icon on the right at the bottom of the screen), by scrolling down and tapping on Log out. Sign in again using your email address and password, check to see if the issue has been resolved. Go to step 2 if the issue is not resolved.
2. Disconnect the network cable (the one that looks like a telephone cable) from the hub for about 10 seconds and then reconnect it. When the indicator light becomes solid green and stops flashing, check to see if the issue has been resolved. Go to step 3 if the issue is not resolved.
3. In the app, go to the Menu screen and tap on My hub, then on Restart my hub. Wait about a minute and check to see if the issue has been resolved. Go to step 4 if the issue is not resolved.
4. If the problem affects only one device, try re-pairing it with the hub in accordance with its own pairing procedure.
If you are still unable to control your device(s), contact Hilo Technical Support.