Having problems controlling a device with the app?

To reset one or some devices that have stopped responding to the instructions sent by the app, follow the steps below, in the order shown.

1. Sign out of the Hilo app by going to the Menu screen (last icon on the right at the bottom of the screen), by scrolling down and tapping on Log out. Sign in again using your email address and password, check to see if the issue has been resolved. Go to step 2 if the issue is not resolved.

2. Disconnect the network cable (the one that looks like a telephone cable) from the hub for about 10 seconds and then reconnect it. When the indicator light becomes solid green and stops flashing, check to see if the issue has been resolved. Go to step 3 if the issue is not resolved.

3. In the app, go to the Menu screen and tap on My hub, then on Restart my hub. Wait about a minute and check to see if the issue has been resolved. Go to step 4 if the issue is not resolved.

4. If the problem affects only one device, try re-pairing it with the hub in accordance with its own pairing procedure.

• For the thermostat, click here.
• For the smart in-wall switch, click here.
• For the smart in-wall dimmer, click here.
• For the smart plug, click here.
• For the white smart bulb, click here.
• For the color smart bulb, click here.
• For the smart water heater controller, click here.

If you are still unable to control your device(s), contact Hilo Technical Support.