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Help Center

Smart products

EVduty home charger

How do you add an EVduty home charger to the application?
What happens if I want to charge my vehicle during a challenge?
What is the Hilo smart solution for electric vehicle charging stations?
What do I need to join this service?
How much does Hilo’s Electric vehicle charging solution cost?
How can I verify if my charger can connect to a wireless network?
What models of chargers are compatible with Hilo’s Electric vehicle charging solution?
I don’t have a compatible charger. Can I still participate in Hilo challenges with my electric vehicle?
What is the purpose of updating Elmec Smart-Home?
Does Hilo sell electric chargers?
How is the reward for my home charger calculated?
If my vehicle recharges during a Hilo challenge, will this affect my rewards?
Will my vehicle be fully recharged before the next time I need to use it?
Can I connect my vehicle even if a challenge has been scheduled?
I have the solution for electric vehicle charging, but not Hilo thermostats
Can I warm up my vehicle during a Hilo challenge?

Beta project – Smart solution for water heaters

How to pair the electric water heater controller with the Hilo hub?
How much does your electric water heater solution cost?
Are the water heaters ready to participate in challenges as soon as they’re installed?
What happens if I touch my electric water heater controller during a challenge?
What’s different about Hilo’s solution compared to the competition’s?
Do you have to buy a new water heater to get the Hilo smart solution?
Who handles the installation, Hilo or HydroSolution?
How does the water heater load controller work?
What happens to my water heater during challenges?
Does that mean I won’t have any hot water during challenges?
Can you guarantee there is no risk of legionnaires’ disease caused by challenges?
Can I still control my water heater manually (or using the Hilo application)?
I have the smart solution for water heaters, but not Hilo thermostats
Will Hilo’s smart solution for water heaters affect a water heater’s lifespan?
Can I adjust the temperature of the hot water in my water heater?
The water in my water heater is cold. What should I do?
I’m unable to control my water heater load controller with the Hilo app. What should I do?
The DR/MFR indicator light is green. What does this mean?
My water heater is leaking. What should I do?
The load indicator light is flashing red. What should I do?
What happens to my water heater load controller if there’s a power failure?

Onelink — First Alert smoke detector

Adding a smoke detector to the Hilo app

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Or contact us at 438 289-4456 (HILO) or 1 844 500-4456 (toll free) Monday to Friday from 8 a.m. to 8 p.m. / Saturday and Sunday 9 a.m. to 5 p.m.