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Hilo smart thermostat for radiant floors

How do I add my compatible Hilo thermostat for electric floor heating in the Hilo app?

Is it possible to participate in Hilo challenges and get rewards with the radiant flooring thermostat?
How can I activate the time and outdoor temperature display on my thermostat?

Do I need to have an electric radiant floor heating system installed before I can add the Hilo smart thermostat for electric floor heating to my order?

What type of radiant flooring is compatible with Hilo smart thermostat for electric floor heating?

What types of temperature readings are available with Hilo smart thermostat for electric floor heating?

My Hilo smart thermostat for electric floor heating is warm to the touch

Can I install the Hilo thermostat for electric floor heating myself?

Nothing is displayed on the screen of my Hilo smart thermostat for electric floor heating

Can Hilo replace my defective floor temperature probe during the installation of the Hilo smart thermostat for electric floor heating?

Is Hilo’s smart thermostat for electric floor heating compatible with other non-electric sources of radiant floor heating?

What is an expansion unit for electric floor heating thermostats?

What items do I need to get to be able to pair my compatible (non-Hilo) thermostat for radiant flooring with the Hilo hub?

I already have Hilo service and I would like to get the thermostat for electric floor heating. Will I need to pay for installation?

My Hilo smart thermostat for electric floor heating is displaying an error code

Can I earn more rewards with a thermostat for electric floor heating than with a Hilo thermostat for electric baseboard heaters?

Is there a way to distinguish between my thermostat for electric floor heating and other thermostats in the Hilo application?

Can I install the Hilo smart thermostat for electric floor heating if the total load of my installed system is higher than the capacity limit for a single thermostat?

Are other models of thermostats for electric floor heating compatible with the Hilo service?

How long will it take to install the Hilo thermostat for electric floor heating?

The Reset indicator button on the right side of my Hilo smart thermostat for electric floor heating is lit (red). What should I do?

Compatible Honeywell Home thermostats

What models of Honeywell Home thermostats are compatible with the Hilo solution?
How to add a compatible Honeywell Home thermostat to the Hilo app?
How can I control my Honeywell Home thermostat via the Hilo app?
If I already have a compatible Honeywell Home thermostat, how do I join Hilo?
What is the bonus associated with Honeywell Home thermostats and when will I receive it?
If I don’t have a smart thermostat for central heating that is compatible with Hilo, can I buy one from Hilo?
Will Hilo continue to expand its range of compatible thermostats?
Can the bonus offered to those who already have Honeywell Home thermostats be combined with other discount offers?
Can I connect a compatible Honeywell Home thermostat if I am already a Hilo customer?
Do you provide a rebate to compensate me for the purchase of my compatible Honeywell Home thermostat?
Can I add more than one compatible Honeywell Home thermostat?
Can I add a compatible Honeywell Home thermostat for central heating to one of my Hilo scenes?
What participation modes are available for compatible Honeywell Home thermostats for central heating?
Is the activation of pre-heating before a challenge recommended for my compatible Honeywell Home thermostat for central heating?
Do you recommend cancelling an overnight reduction in temperature by my Honeywell Home thermostat the day before a challenge?
How are rewards for challenges calculated when you have a thermostat for central heating?
Can I exclude my compatible Honeywell Home thermostat for central heating from a challenge?
Can I change the temperature during a challenge using the Hilo app or a voice assistant?
Is my Honeywell Home thermostat guarantee affected if I add this thermostat to the Hilo application?
Required setting to add a compatible Honeywell Home thermostat to the Hilo app, if the default browser on an Android phone is Firefox

Voice assistants - Alexa

How can I configure the Alexa voice assistant to control my Hilo devices?
When I try to control my devices through the Alexa voice assistant, I get an error message saying I have to disable the Hilo Énergie Skill, then reenable it.

Voice assistants - Google Home

How can I configure the Google Home voice assistant to control my Hilo devices?
When I try to control my Hilo devices through the Google Assistant, I get an error message saying that Hilo is not available.

Beta project – Smart solution for water heaters

How to pair the electric water heater controller with the Hilo hub?
How much does your electric water heater solution cost?
Are the water heaters ready to participate in challenges as soon as they’re installed?
What happens if I touch my electric water heater controller during a challenge?
What’s different about Hilo’s solution compared to the competition’s?
Do you have to buy a new water heater to get the Hilo smart solution?
Who handles the installation, Hilo or HydroSolution?
How does the water heater load controller work?
What happens to my water heater during challenges?
Does that mean I won’t have any hot water during challenges?
Can you guarantee there is no risk of legionnaires’ disease caused by challenges?
Can I still control my water heater manually (or using the Hilo application)?
I have the smart solution for water heaters, but not Hilo thermostats
Will Hilo’s smart solution for water heaters affect a water heater’s lifespan?
Can I adjust the temperature of the hot water in my water heater?
The water in my water heater is cold. What should I do?
I’m unable to control my water heater load controller with the Hilo app. What should I do?
The DR/MFR indicator light is green. What does this mean?
My water heater is leaking. What should I do?
The load indicator light is flashing red. What should I do?
What happens to my water heater load controller if there’s a power failure?

Onelink — First Alert smoke detector

Adding a smoke detector to the Hilo app

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Still have questions?

Can’t find an answer to your question?

Write to us

Or contact us at 438 289-4456 (HILO) or 1 844 500-4456 (toll free) Monday to Friday from 8 a.m. to 8 p.m. / Saturday and Sunday 9 a.m. to 5 p.m.