Smart products

What do the color codes in my Hilo hub mean?

Color code

  • Green, Yellow, Red, Blue, Magenta, Turquoise or White

Hub Green LED

Green

  • Blinking: Solid (no blinking)
    Meaning: All is well

Hub Yellow LED

Yellow

  • Blinking: Solid (no blinking)
    Meaning: No network connection
  • Blinking: Slow
    Meaning: No device paired with gateway
  • Blinking: Fast
    Meaning: Gateway is waiting to connect with the Hydro-Québec communicating meter

Hub red led

Red

  • Blinking: Solid (no blinking) 
    Meaning: Gateway is having issues connecting with the Ethernet module
  • Blinking: Slow  
    Meaning: Gateway is having issues connecting with devices
  • Blinking: Fast
    Meaning: Gateway is having issues connecting with the Hydro-Québec communicating meter

Hub blue LED

Blue

  • Blinking: Slow
    Meaning: Gateway is in pairing mode
  • Blinking: Fast
    Meaning: Gateway is attempting to connect with the Hydro-Québec communicating meter

Hub magenta LED

Magenta

  • Blinking: Solid (no blinking)
    Meaning: Gateway firmware update
  • Blinking: Slow
    Meaning: Zigbee module firmware update (for devices)
  • Blinking: Fast
    Meaning: Zigbee module firmware update (for the Hydro-Québec communicating meter)

Hub turquoise LED

Turquoise

  • Blinking: Slow
    Meaning:
    Device detected; pairing in progress 

Hub Hilo White LED

White

  • Blinking: Solid (no blinking)
    Meaning: Gateway currently booting
  • Blinking: Slow
    Meaning: Update currently downloading
  • Blinking: Fast
    Meaning: Factory reset in progress (return to default settings)