The Hilo challenges

Hilo is making your rewards go up when the temperature goes down.

Hilo challenges help you save. During the colder months, we suggest up to 30 reduction challenges. If you agree to take them on, you get a cash reward. It’s easy: accept Hilo’s automatic prompts and get a reward for each kilowatthour (kWh) that you don’t use.

Hilo challenges help you save. During the colder months, we suggest up to 30 reduction challenges. If you agree to take them on, you get a cash reward. It’s easy: accept Hilo’s automatic prompts and get a reward for each kilowatthour (kWh) that you don’t use.

Why take on the Hilo challenges?

To reduce greenhouse gases

To reduce greenhouse gases

By consuming less at home during peak periods, we’re increasing exports of clean energy to markets where it will replace electricity generated from fossil fuels. This small gesture can help lower greenhouse gas emissions.
To earn cash rewards

To earn cash rewards

The less energy you consume during the challenges, the more cash rewards you’ll earn: on average $124 per client per winter. It’s a save-save situation.

What’s a Hilo challenge?

A Hilo challenge is an invitation to reduce the set temperature of your thermostats. Hilo challenges are held during the cold weather season, a high demand period. They are scheduled between 4 a.m. and 11 a.m. or between 3 p.m. and 10 p.m., or even during both periods.
 
In a typical Quebec winter, you can expect about 30 Hilo challenges. The more you participate in, the more rewards you’ll earn! For every challenge, you decide the terms of your participation – bold or moderate mode, with or without preheating – according to your preferences. Bold participation mode reduces the setpoint temperature of your thermostats more significantly than moderate mode, but the potential rewards are more generous. You can also program a preheating period in certain rooms for added comfort.

How can I participate in the challenges?

It’s easy! You’re automatically signed up to participate in all the Hilo challenges for which you will receive notifications. Of course, you always stay in control of your thermostats and can choose not to participate in a challenge. 

Preheating phase

Before the set challenge time, the temperature will go up to ensure an optimal level of comfort in your home. You can program some or all of your thermostats to preheat or you can decide not to preheat at all. It’s your call!

Reduction phase

The temperature in your home will go down during the challenge. You can program some or all of your thermostats to drop to a lower temperature.

Recovery phase

The temperature in your home will gradually return to its normal level all on its own. Challenge met? Your reward awaits.

You’ll get an alert before a challenge

Hilo warns you in advance of each new challenge so you’ll have time to prepare. During extreme cold periods, there might be challenges every day, whether in the morning between 4 a.m. and 11 a.m., or at the end of the day between 3 p.m. and 10 p.m., from December 1 to March 31.

Choose your mode of participation

Before each Hilo challenge, you can select your mode of participation: moderate or intrepid. In moderate mode, the temperature will go up by 1.5°C during the preheating phase and will drop by 3°C during the reduction phase. In intrepid mode, the temperature will go up by 2°C during the preheating phase and will drop by 4°C during the reduction phase. Moderate or intrepid, it’s your call!

Earn rewards

It’s simple: the less energy you consume during a challenge, the more cash you get back.

We’ll take care of everything, and you'll be able to track your challenges with the Hilo mobile app.

Give us your opinion

Did you complete the Hilo challenge without a hitch? Did you get cold? We want to know everything. By sharing your comfort level, your satisfaction with the challenge and your experience as a whole, you’ll help us continue improving.

What is a peak period?

Peaks periods occur when electricity demand is at its highest because so many customers are cranking up the heat or using energy-intensive appliances at the same time. That puts the Hydro-Québec grid under a lot of pressure for a few hours.