The Charter of French language and its regulations govern the consultation of English-language content.

Website Terms of use

Terms of Use effective as of November 13, 2019

Welcome to the website of Hilo Services inc. (hereafter “Hilo”), which will be offering various energy management products and services.

If you wish to subscribe to our newsletter, and then to the services that Hilo will be offering, you have provided or will need to provide some personal information for identification purposes, such as your first and last names and your email address. This will allow Hilo representatives to communicate with you. Hilo respects your privacy and invites you to read its Privacy Policy to find out more about its practices concerning the protection of your personal information.

Agreement on the Website Terms of Use

By using the Hilo website, you expressly agree to be bound by these Terms of Use as a user (the “Terms of Use”). These Terms of Use therefore constitute an agreement between you and Hilo concerning the use of the website. Hilo reserves the right to modify these Terms of Use at any time. HILO SERVICES INC. therefore invites you to carefully read the following Terms of Use before continuing to use its website. Therefore, if a new version of the Terms of Use comes into effect, you will be required to read and accept it before using the website. If you do not agree with the Terms of Use, you must not use the Hilo website.

The user or any other person may not use the Hilo website or its contents for prohibited purposes, by any means whatsoever, either directly or indirectly, and in particular:

  • for commercial purposes without the prior written consent of Hilo
  • in a way that causes IT disruptions or by decoding the application
  • by compromising the security of the application
  • for illegal purposes

Any communications carried out through the website must be respectful of the employees, mandataries or suppliers of Hilo and of the other users. Hilo is not liable for any offences committed by website users. The following prohibitions are an integral part of the Terms of Use. It is strictly prohibited for users to:

  • harass employees, mandataries or suppliers of Hilo and other users
  • use another person’s identity (username and password) to access the website
  • send messages or documents containing hateful, defamatory, threatening or obscene content
  • infringe on another person’s privacy or tarnish his or her reputation

Hilo reserves the right to limit or deny access to the website at any time, without notice.

Applicable laws

The Terms of Use are governed by applicable Québec laws. All disputes and conflicts concerning the Terms of Use are subject to the exclusive jurisdiction of the courts of Québec, in the judicial district of Montréal.

Limitation of liability

Hilo reserves the right to refrain from providing a product or service to persons who do not meet its eligibility criteria. In this case, Hilo cannot be held liable in any manner whatsoever.

Hilo takes reasonable measures to ensure the content of its website is up to date. However, errors, omissions or inaccuracies may occur. Hilo assumes no responsibility in this regard.

Without limiting the generality of the above, it is understood that Hilo cannot guarantee:

  • that content is accurate, current or complete
  • that content on its website is compatible with users’ computer systems
  • the safe operation of the website, free of interruption, delays, omissions or losses of information, malfunction, contaminants or other damage to the users’ computer systems
  • the extent to which the website, a service or a product that will be offered meets the users’ needs and expectations
  • against damage caused by the actions of a third party using the website, a service or a product

To use the website, you must equip your devices and computer systems with security features or software, at your expense.

Hilo reserves the right to modify, interrupt or cancel its services at any time, either permanently or temporarily, without prior notice. In such a case, you acknowledge that Hilo cannot be held liable for any damage or inconvenience resulting from the use or interruption of its website or in the event that it is unavailable or inaccessible.

Intellectual property

The name and logo of Hilo are the property of Hilo All website content is also the property of Hilo, unless expressly indicated otherwise, and is protected by copyright law. If you wish to use, copy, translate, publish or distribute such content, in whole or in part, you must obtain the prior written authorization of Hilo.

Close your session properly

Do not leave your computer, tablet or telephone unattended after opening a session on the website. Close your session after using a service.

These Website Terms of Use constitute the entire agreement between Hilo and the User. Terms of use for other services may be communicated at a later date.