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    • Heating
    • Complementary products
    • Starter Kit
      • Starter kit
    • Indoor heating
      • The Hilo smart thermostat for electric baseboards and convectors
    • Additional products
      • Full color smart bulb
      • Smart In-Wall Switch
      • Add-on Switch (3-way or more)
      • Smart Detector
      • Netatmo Smart Weather Station
      • Smart Plug-In Switch
      • Hilo Smart Hub
      • Google Home
      • Amazon Echo
  • Help Center
    • Help Center - App
      • Hilo App - Use
        • Hilo | Having problems controlling a device with the app?
        • Hilo | Which devices are compatible?
        • Hilo | Which operating systems does the app run on?
        • Hilo | Signing in to the Hilo app: what are my username and password?
        • Hilo | Giving your device a name and linking it to the right room
        • Hilo | How can I send feedback or report a bug in the app or a device?
      • Hilo | App - Scenes and programs
        • Hilo | How can I create a scene?
        • Hilo | What is a scene?
        • Hilo | What's new - Scenes and programs
        • Hilo | Why should I add a schedule to a scene?
        • Hilo | Can I modify an existing scene?
        • Hilo | Can I stop a scene that’s in progress?
        • Hilo | Can I pause a scheduled scene?
        • Hilo | What is a favourite scene?
      • Hilo | App - Consumption
        • Hilo | Real-time power and consumption data was available on my Hilo app, but not anymore.
        • Hilo | Real-time power and consumption data is not available on my Hilo app.
        • Hilo | How is a home’s current consumption determined?
      • Tips and tricks
        • Hilo | Navigating between the different rooms
        • Hilo | Changing the order in which rooms are displayed in the app
      • Known bugs
        • Hilo | Sometimes, when I open my app, the tiles don’t show the actual status of my devices, and some of control buttons are no longer visible.
        • Hilo | The tile on one of my thermostats is displaying N/A in the top right corner.
    • Help Center - Products
      • Hilo Help center - Hub
        • Hilo | How to pair smart products with the Hilo hub?
        • Hilo | Having trouble pairing a device?
        • Hilo | Hub Replacement Procedure
        • Hilo | Where should I set up my Hilo hub?
        • Hilo | How to set up the Hilo Hub
        • Hilo | What do the color codes in my Hilo hub mean?
      • Hilo | Smart thermostat
        • Hilo | How to pair a smart thermostat
        • Hilo | How can I activate the time and outdoor temperature display on my thermostat?
        • Hilo | The outdoor temperature indicated by my thermostats is different from those on my app and on the Weather Network/MétéoMédia
        • Hilo | My thermostat is warm to the touch
        • Hilo | Can I install the thermostats myself?
        • Hilo | What happens to my old thermostats after the Hilo installation?
        • Hilo | My thermostat has reached its set temperature, but the electric heater is still running.
      • Hilo | Help center - Smart plug
        • Hilo | How to pair a smart plug
        • Hilo | Which devices are compatible with the smart plug?
        • Hilo | The consumption indicated in my app shows the electricity use of which device plugged into my smart plug?
        • Hilo | Help center - I’ve plugged two devices into my duplex plug. How can I switch only one of the two on or off?
        • Hilo | Having problems pairing or controlling a device far from the hub? Adding a smart plug could help. Here’s how
        • Hilo | How to change the blue indicator light status on the smart plug?
      • Hilo | Smart In-Wall Switch
        • Hilo | How to pair a smart in-wall switch
        • Hilo | How to change the blue indicator light status on the smart in-wall switch?
      • Hilo | Smart In-Wall Dimmer
        • Hilo | How to pair a smart dimmer
        • Hilo | How to change the blue indicator light status on the smart in-wall dimmer?
      • Hilo | Smart bulb
        • Hilo | How to pair a white smart bulb
        • Hilo | How to pair a color smart bulb
      • Hilo | EVduty home charger
        • Hilo | How do you add an EVduty home charger to the application?
        • Hilo | What happens if I want to charge my vehicle during a challenge?
        • Hilo | What is the Hilo smart solution for electric vehicle charging stations?
        • Hilo | What do I need to join this service?
        • Hilo | How much does Hilo’s Electric vehicle charging solution cost?
        • Hilo | How can I verify if my charger can connect to a wireless network?
        • Hilo | What models of chargers are compatible with Hilo’s Electric vehicle charging solution?
        • Hilo | I don’t have a compatible charger. Can I still participate in Hilo challenges with my electric vehicle?
        • Hilo | What is the purpose of updating Elmec Smart-Home?
        • Hilo | Does Hilo sell electric chargers?
        • Hilo | How is the reward for my home charger calculated?
        • Hilo | If my vehicle recharges during a Hilo challenge, will this affect my rewards?
        • Hilo | Will my vehicle be fully recharged before the next time I need to use it?
        • Hilo | Can I connect my vehicle even if a challenge has been scheduled?
      • Hilo | Smart solution for water heaters
        • Hilo | How to pair the electric water heater controller with the Hilo hub?
        • Hilo | How much does your electric water heater solution cost?
        • Hilo | Are the water heaters ready to participate in challenges as soon as they’re installed?
        • Hilo | What happens if I touch my electric water heater controller during a challenge?
        • Hilo | What’s different about Hilo’s solution compared to the competition’s?
        • Hilo | Do you have to buy a new water heater to get the Hilo smart solution?
        • Hilo | Who handles the installation, Hilo or HydroSolution?
        • Hilo | How does the water heater load controller work?
        • Hilo | What happens to my water heater during challenges?
        • Hilo | Does that mean I won’t have any hot water during challenges?
        • Hilo | Can you guarantee there is no risk of legionnaires’ disease caused by challenges?
        • Hilo | Can I still control my water heater manually (or using the Hilo application)?
        • Hilo | Will Hilo’s smart solution for water heaters affect a water heater’s lifespan?
        • Hilo | Can I adjust the temperature of the hot water in my water heater?
        • Hilo | The water in my water heater is cold. What should I do?
        • Hilo | I’m unable to control my water heater load controller with the Hilo app. What should I do?
        • Hilo | The DR/MFR indicator light is green. What does this mean?
        • Hilo | My water heater is leaking. What should I do?
        • Hilo | The load indicator light is flashing red. What should I do?
        • Hilo | What happens to my water heater load controller if there’s a power failure?
      • Hilo | Onelink — First Alert smoke detector
        • Hilo | Adding a smoke detector to the Hilo app
      • Hilo | Netatmo weather station
        • Hilo | Adding the Netatmo Weather Station to the Hilo app
      • Hilo | Voice assistants - Alexa
        • Hilo | How can I configure the Alexa voice assistant to control my Hilo devices?
        • Hilo | When I try to control my devices through the Alexa voice assistant, I get an error message saying I have to disable the Hilo Énergie Skill, then reenable it.
      • Hilo | Voice assistants - Google Home
        • Hilo | How can I configure the Google Home voice assistant to control my Hilo devices?
        • Hilo | When I try to control my Hilo devices through the Google Assistant, I get an error message saying that Hilo is not available.
    • Help Center - Rewards
      • Hilo | Rewards - How it works
        • Hilo | When are the rewards paid out?
        • Hilo | How are my rewards calculated?
        • Hilo | How is my reference consumption calculated?
        • Hilo | What can I do with the rewards I earn?
      • Hilo | Rewards - Tips and tricks
        • Hilo | How can I optimize my rewards?
        • Hilo | Where is the information on my participation in the challenges and the rewards I’ve earned?
        • Hilo | What will happen if my Hydro-Québec meter and Hilo hub cannot be connected?
    • Help Center - Challenges
      • Hilo | Hilo challenges - How it works
        • Hilo | What’s a Hilo challenge?
        • Hilo | How long do the challenges last?
        • Hilo | Are the challenges always at the same times?
        • Hilo | How many challenges are planned every winter?
        • Hilo | What is a peak period?
        • Hilo | Why should I reduce my electricity consumption in peak periods?
      • Hilo | Before a challenge
        • Hilo | How can I participate in the Hilo challenges?
        • Hilo | When will I be notified of a challenge?
        • Hilo | May I choose not to participate in a Hilo challenge?
      • Hilo | During a Challenge
        • Hilo | I failed a challenge. How come?
        • Hilo | What happens if I fail a challenge?
        • Hilo | What happens if I increase the set temperature of a thermostat during a challenge?
        • Hilo | How could the programmed scenes affect the behaviour of my thermostats and the temperature during a challenge?
      • Hilo | My SettQings
        • Hilo | I was cold during the last challenge. What should I do?
        • Hilo | I was hot during the last challenge. What should I do?
        • Hilo | Will I have to compromise comfort?
        • Hilo | What is preheating?
        • Hilo | Can I systematically exclude a particular thermostat from Hilo challenges?
      • Hilo | Challenge cancelled
        • Hilo | What happens when a challenge is cancelled by Hilo?
        • Hilo | If a challenge is cancelled by Hilo, will I still get a reward?
      • Hilo | Tips
        • Hilo | 4 Ways to Maximize Your Chances of a Successful Challenge
    • Help Center - Conditions
      • Hilo | Sales and Refunds
        • Hilo | Returns and exchanges
        • Hilo | Cancellations and changes
        • Hilo | I’m waiting for installation. Will my invoice be changed to reflect the new offer format?
        • Hilo | Are you eligible for Hilo
        • Hilo | What happens if I move, can I transfer my Agreement?
        • Hilo | Can I terminate my Agreement?
        • Hilo | Warranty
        • Hilo | What guarantee do you provide for your products?
      • Installation
        • Hilo | Installation and shipping
        • Hilo | Are installed devices guaranteed?
        • Hilo | What happens if I miss my installation appointment?
        • Hilo | What should I do if I need to change the date of my appointment?
        • Hilo | How late can I cancel my installation appointment?
        • Hilo | Can I order more thermostats beyond the ones that will be installed for me?
        • Hilo | How long does the installation last?
        • Hilo | When can I make an installation appointment?
      • Hilo | Payment and financing
        • Hilo | Payment methods
        • Hilo | Financing with PayBright
      • Hilo | Terms and conditions
        • Hilo app terms of use
        • Hilo app privacy policy
        • Hilo | Google voice assistant
        • Hilo | Alexa voice assistant
        • Hilo | Voice assistants
        • Hilo | Data security
    • Hilo | Help Center - FAQ
      • Hilo | FAQ - General questions
        • Hilo | FAQ - What devices are compatible with the Hilo app?
        • Hilo | FAQ - Are there any additional fees after purchase?
        • Hilo | FAQ - How do I earn rewards?
        • Hilo | FAQ - What is involved in joining Hilo?
        • Hilo | FAQ - What is the return on my investment?
        • Hilo | FAQ - How can I verify whether I'm eligible for Hilo?
        • Hilo | FAQ - Can I join the Hilo solution for heating if my electric baseboards provide less than 50% of my home’s heat.
        • Hilo | FAQ - Is Hilo compatible with the Apple HomeKit and Google Nest ecosystems?
        • Hilo | FAQ - What is the maximum number of devices?
        • Hilo | FAQ - Do the Small, Medium and Large Home bundles still exist?
        • Hilo | FAQ - Is installation still included?
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