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    • Voice assistants
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  • How can we help you ?
    • App
      • Scene
        • What is a program?
        • What is Vacation mode?
        • How can I create a scene?
        • What is a scene?
      • Consumption
        • How is a home’s current consumption determined?
      • Use
        • Which devices are compatible?
        • Which operating systems does the app run on?
        • How can I send feedback or report a bug in the app or a device?
    • Devices
      • Smart plugs
        • Which devices are compatible with the smart plug?
        • The consumption indicated in my app shows the electricity use of which device plugged into my smart plug?
        • I’ve plugged two devices into my duplex plug. How can I switch only one of the two on or off?
      • Thermostats
        • How can I activate the time and outdoor temperature display on my thermostat?
        • Can I install the thermostats myself?
        • The outdoor temperature indicated by my thermostats is different from those on my app and on the Weather Network/MétéoMédia.
      • Documentation
        • Where can I find the instructions and user guides for my devices?
    • Hilo challenges
      • Rewards and statistics
        • I failed a challenge. How come?
        • When are the rewards paid out?
        • Where is the information on my participation in the challenges and the rewards I’ve earned?
        • What happens if I increase the set temperature of a thermostat during a challenge?
        • How can I optimize my rewards?
        • What can I do with the rewards I earn?
        • How are my rewards calculated?
      • How it works
        • How does a challenge impact my thermostats’ settings?
        • Can I systematically exclude a particular thermostat from Hilo challenges?
        • Can I exclude only one device from the challenge without ending it?
        • What is preheating?
        • I was hot during the last challenge. What should I do?
        • I was cold during the last challenge. What should I do?
        • Will I have to compromise comfort?
        • May I choose not to participate in a Hilo challenge?
        • Am I already signed up to take part in all the Hilo challenges?
        • How many challenges will there be in a given winter?
        • Are the challenges always at the same times?
        • How long are the challenges?
        • When will I be notified of a challenge?
        • How can I participate in the challenges?
        • Why should I reduce my electricity consumption in peak periods?
        • What is a peak period?
        • What’s a Hilo challenge?
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