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    • Voice assistants
    • Google voice assistant
    • Amazon’s voice assistant Alexa
    • Site map
  • Products
    • Energy
      • Hilo Smart Thermostat
      • Hilo Smart Hub
    • Lighting
      • Sylvania Smart + ZigBee Adjustable Full color A19 LED Smart Bulb
      • Enbrighten ZigBee 3.0 Smart In-Wall Switch
      • Enbrighten ZigBee 3.0 Smart Plug-In Switch
    • Serenity
      • Onelink Smart Detector
      • Netatmo Smart Weather Station
    • Residential Assistance
      • Google Home
      • Amazon Echo
    • • Netatmo Smart Weather Station
  • Support
    • App
      • Use
        • Which devices are compatible?
        • Which operating systems does the app run on?
        • Signing in to the Hilo app: what are my username and password?
        • Giving your device a name and linking it to the right room
        • Refreshing the devices screen
        • How can I send feedback or report a bug in the app or a device?
      • Tips and tricks
        • Navigating between the different rooms
        • Changing the order in which rooms are displayed in the app
      • Scenes and programs
        • What is a program?
        • How can I create a scene?
        • What is a scene?
      • Consumption
        • How is a home’s current consumption determined?
      • Known bugs
        • When I click on a Hilo notification, my app crashes. Why?
        • Why do I have to reauthenticate when I leave the Hilo app open in the background during a challenge?
        • At the end of a challenge, my thermostats display a different set temperature than the one I had programmed. Why?
    • Devices
      • Hub
        • Troubleshooting prior to device repairing
      • Smart thermostat
        • How to pair a smart thermostat
        • How can I activate the time and outdoor temperature display on my thermostat?
        • Can I install the thermostats myself?
        • The outdoor temperature indicated by my thermostats is different from those on my app and on the Weather Network/MétéoMédia.
      • Smart plug
        • Pairing a smart plug
        • Which devices are compatible with the smart plug?
        • The consumption indicated in my app shows the electricity use of which device plugged into my smart plug?
        • I’ve plugged two devices into my duplex plug. How can I switch only one of the two on or off?
        • Having problems pairing or controlling a device far from the hub? Adding a smart plug could help. Here’s how.
      • Smart In-Wall Dimmer
        • How to pair a smart dimmer
      • Smart bulb
        • How to pair a white smart bulb
        • How to pair a color smart bulb
      • Smart In-Wall Switch
        • How to pair a smart in-wall switch
      • Netatmo weather station
        • Adding the Netatmo Weather Station to the Hilo app
      • Onelink — First Alert smoke detector
        • Adding a smoke detector to the Hilo app
    • Voice assistants
      • Alexa
        • How can I configure the Alexa voice assistant to control my Hilo devices?
      • Google Home
        • How can I configure the Google Home voice assistant to control my Hilo devices?
    • Hilo challenges
      • How it works
        • What’s a Hilo challenge?
        • Why should I reduce my electricity consumption in peak periods?
        • What is a peak period?
        • How can I participate in the challenges?
        • When will I be notified of a challenge?
        • How does a challenge impact my thermostats’ settings?
        • Can I systematically exclude a particular thermostat from Hilo challenges?
        • Can I exclude only one device from the challenge without ending it?
        • What is preheating?
        • I was hot during the last challenge. What should I do?
        • I was cold during the last challenge. What should I do?
        • Will I have to compromise comfort?
        • May I choose not to participate in a Hilo challenge?
        • Am I already signed up to take part in all the Hilo challenges?
        • How many challenges will there be in a given winter?
        • Are the challenges always at the same times?
        • How long are the challenges?
        • How can I maximize my chances of succeeding in a challenge?
        • At the end of a challenge, why isn't the temperature on my thermostats the one I had programmed?
        • If a challenge is cancelled by Hilo, will I still get a reward?
        • What happens when a challenge is cancelled by Hilo?
      • Rewards and statistics
        • I failed a challenge. How come?
        • When are the rewards paid out?
        • Where is the information on my participation in the challenges and the rewards I’ve earned?
        • What happens if I increase the set temperature of a thermostat during a challenge?
        • How can I optimize my rewards?
        • What can I do with the rewards I earn?
        • How are my rewards calculated?
    • Service status
    • Support Search
  • Our mission
    • Our key projects
  • Work with us | Hilo
  • Informations
    • Are you eligible for Hilo?
    • Contract and commitment
    • Installation
    • Payment methods
    • Cancellations and changes
    • Warranty
    • Special offers and discounts
    • Financing with PayBright
    • Data security
    • Glossary
  • Formation
• Business