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  • Our smart home service
    • The Hilo challenges
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    • Participant’s Agreement (contract)
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    • Voice assistants
    • Google voice assistant
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  • Products
    • Upcoming Products
    • Energy
      • Hilo Smart Thermostat
      • Hilo Smart Hub
    • Lighting
      • Full color smart bulb
      • Smart In-Wall Switch
      • Smart Plug-In Switch
      • Add-on Switch (3-way or more)
    • Serenity
      • Onelink Smart Detector
      • Netatmo Smart Weather Station
    • Residential Assistance
      • Google Home
      • Amazon Echo
    • • Netatmo Smart Weather Station
  • Support
    • App
      • Use
        • Which devices are compatible?
        • Which operating systems does the app run on?
        • Signing in to the Hilo app: what are my username and password?
        • Giving your device a name and linking it to the right room
        • How can I send feedback or report a bug in the app or a device?
      • Tips and tricks
        • Navigating between the different rooms
        • Changing the order in which rooms are displayed in the app
      • Scenes and programs
        • What is a program?
        • How can I create a scene?
        • What is a scene?
      • Consumption
        • Real-time power and consumption data was available on my Hilo app, but not anymore.
        • Real-time power and consumption data is not available on my Hilo app.
        • How is a home’s current consumption determined?
      • Known bugs
        • When I click on a Hilo notification, my app crashes. Why?
        • Why do I have to reauthenticate when I leave the Hilo app open in the background during a challenge?
        • Sometimes, when I open my app, the tiles don’t show the actual status of my devices, and some of control buttons are no longer visible.
        • The tile on one of my thermostats is displaying N/A in the top right corner.
    • Devices
      • Hub
        • Troubleshooting prior to device repairing
        • Hilo Hub Replacement Procedure
        • Where should I set up my Hilo hub?
      • Smart thermostat
        • How to pair a smart thermostat
        • How can I activate the time and outdoor temperature display on my thermostat?
        • Can I install the thermostats myself?
        • The outdoor temperature indicated by my thermostats is different from those on my app and on the Weather Network/MétéoMédia.
        • My thermostat is warm to the touch
      • Smart plug
        • Pairing a smart plug
        • Which devices are compatible with the smart plug?
        • The consumption indicated in my app shows the electricity use of which device plugged into my smart plug?
        • I’ve plugged two devices into my duplex plug. How can I switch only one of the two on or off?
        • Having problems pairing or controlling a device far from the hub? Adding a smart plug could help. Here’s how.
      • Smart In-Wall Dimmer
        • How to pair a smart dimmer
      • Smart bulb
        • How to pair a white smart bulb
        • How to pair a color smart bulb
      • Smart In-Wall Switch
        • How to pair a smart in-wall switch
      • Netatmo weather station
        • Adding the Netatmo Weather Station to the Hilo app
      • Onelink — First Alert smoke detector
        • Adding a smoke detector to the Hilo app
    • Voice assistants
      • Alexa
        • How can I configure the Alexa voice assistant to control my Hilo devices?
        • When I try to control my devices through the Alexa voice assistant, I get an error message saying I have to disable the Hilo Énergie Skill, then reenable it.
      • Google Home
        • How can I configure the Google Home voice assistant to control my Hilo devices?
        • When I try to control my Hilo devices through the Google Assistant, I get an error message saying that Hilo is not available.
    • Hilo challenges
      • How it works
        • Why should I reduce my electricity consumption in peak periods?
        • What is a peak period?
        • How can I participate in the Hilo challenges?
        • When will I be notified of a challenge?
        • How does a challenge impact my thermostats’ settings?
        • Can I systematically exclude a particular thermostat from Hilo challenges?
        • Can I exclude only one device from the challenge without ending it?
        • What is preheating?
        • I was hot during the last challenge. What should I do?
        • I was cold during the last challenge. What should I do?
        • Will I have to compromise comfort?
        • May I choose not to participate in a Hilo challenge?
        • Am I automatically entered in all Hilo challenges?
        • How many challenges will there be in a given winter?
        • Are the challenges always at the same times?
        • How long are the challenges?
        • If a challenge is cancelled by Hilo, will I still get a reward?
        • What happens when a challenge is cancelled by Hilo?
        • What’s a Hilo challenge?
        • 4 Ways to Maximize Your Chances of a Successful Challenge
        • One of the programs I created modifies the temperature during one phase of a Hilo challenge. How will my program affect my thermostat’s behaviour?
      • Rewards and statistics
        • What will happen if my Hydro-Québec meter and Hilo hub cannot be connected?
        • I failed a challenge. How come?
        • When are the rewards paid out?
        • Where is the information on my participation in the challenges and the rewards I’ve earned?
        • What happens if I increase the set temperature of a thermostat during a challenge?
        • How can I optimize my rewards?
        • What can I do with the rewards I earn?
        • How are my rewards calculated?
    • Service status
    • Support Search
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  • Work with us | Hilo
  • Informations
    • Contract and commitment
    • Installation
    • Cancellation and relocation
    • Cancellations and changes
    • Returns and exchanges
    • Are you eligible for Hilo?
    • Payment methods
    • Warranty
    • Financing with PayBright
    • Data security
    • Maximum number of devices
    • Netiquette
  • Formation
  • rules contest win hilo smart home during your renovations
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  • Participez au changement
  • Hilo Tester Agreement – Pilot Project
  • Pilot project: Smart Charging
  • Pilot project – smart charging for electric vehicles
  • Combine TELUS SmartHome Security and Hilo
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    • TELUS and Hilo: For a smarter, more eco-friendly home
• Business
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