Compatible brands and bonuses

What is a compatible device?

How much is the bonus offered with Hilo-compatible products? Can it be combined?

If I already have a compatible thermostat, how do I join Hilo?

What are the steps to link my compatible thermostat to Hilo?

Do you provide a rebate to compensate me for the purchase of my compatible thermostat?

Can I pair one or more compatible devices if I'm already with Hilo?

Can I add a compatible device to the programming of a Hilo scene?

Is the warranty of my compatible device void if I add it to the Hilo app?

Do compatible devices perform the same as Hilo devices during a peak event? 

What is the bonus for a compatible device, and how will I receive it?

Can Hilo install my compatible device in my home?

Will I be able to continue to control my compatible device via the manufacturer's app after connecting it to the Hilo app?

If I have more devices than the limit, can I find out which device will receive a bonus?

Do I need to provide proof of purchase to receive my bonus for an eligible device?

Which devices are eligible for a bonus?

Which devices are eligible for financial assistance?

How do I know if my Honeywell Home thermostat for central heating is compatible with Hilo?

How to connect Honeywell Home thermostats T Series to Hilo?

How to connect Honeywell Home TCC Series thermostats to Hilo?

Can I control my Honeywell Home thermostat with my Hilo app?

I’m having an issue with my compatible Honeywell Home thermostat. Who should I contact? 

Can I add other thermostats to my Hilo app after adding a Honeywell Home thermostat for central heating?

Can I connect more than one compatible Honeywell Home thermostat to the Hilo app?

Can I still choose between participation modes with compatible Honeywell Home thermostats for central heating?

Do you recommend turning on preheating for my Honeywell Home central heating thermostat before a peak event? 

Should I cancel the nighttime setback for my Honeywell Home central heating thermostat the night before a peak event? 

Can I exclude my Honeywell Home central heating thermostat from a peak event? 

Can I adjust the temperature during a peak event using the Hilo app or a voice assistant? 

Why can’t I connect my Honeywell Home T Series thermostat to Hilo right now?

Which Mysa thermostat models are compatible with Hilo?

How to connect Mysa thermostats to Hilo?

Can I control my Mysa devices with my Hilo app?

Can I still choose between participation modes with compatible Mysa thermostats?  

I’m having an issue with my compatible Mysa thermostat. Who should I contact? 

I have a compatible Mysa thermostat. During a peak event, I noticed the temperature didn’t drop as much as expected. Is that normal? 

How can I tell if my Sinopé device model is compatible with Hilo?

How do I connect Sinopé devices to Hilo?

Can I control my Sinopé devices with my Hilo app?

Can I still choose between participation modes with compatible Sinopé thermostats? 

I’m having an issue with my compatible Sinopé thermostat. Who should I contact? 

I own Hilo-compatible Sinopé devices that were purchased within the past few years. Am I eligible for the cash bonus?

Do I need the Hilo hub if my devices use Wi‑Fi as their connection protocol?

What happens with Sinopé devices that were already subsidized by Hydro-Québec during the pilot projects (winters 2022-23 and 2023-24)?

Why is my thermostat set to a different temperature than I expected?

Is there a bonus for adding Sinopé’s Calypso to the Hilo app?

Are the Wi-Fi and Zigbee versions of Sinopé’s Calypso compatible with Hilo?

Why isn’t my Zigbee model of Sinopé Calypso, paired directly with the Hilo hub, recognized as a water heater solution in the Hilo mobile app?

Which features of my Sinopé Calypso are available in the Hilo app?

I’m having an issue with my Sinopé Calypso device. Who should I contact?

Hilo water heater controller and Sinopé’s Calypso made by Québec-based companies?

Can I save more by turning my water heater off at night?

Can I exclude my Sinopé Calypso from a peak demand event?

Does Hilo’s water heater controller offer better protection against Legionnaires’ disease than Sinopé’s Calypso controller?

Does the age of my electric water heater affect my eligibility for the Sinopé Calypso bonus?

Can an electrical contractor hired by Hilo install the Sinopé Calypso controller?

Will I still be able to control my Sinopé Calypso through the manufacturer’s app after pairing it with the Hilo hub?

Will my Sinopé Calypso warranty be void if I add the device to the Hilo mobile app?

How do I replace the temperature sensor on Calypso’s smart water heater controller?

What happens if I want to charge my electric vehicle during a peak event? 

What is Hilo’s EV charging solution? 

What do I need to use the Hilo service with my EV charging station? 

I don't have a compatible charging station. Can I still participate in peak events? 

If my vehicle is charging during a peak event, will it affect my results? 

Can I plug in my vehicle even if a peak event is scheduled? 

I have the Hilo EV charging solution but not Hilo thermostats. What can I do to reduce my household electricity use during peak events and save more on my winter bill? 

Can I preheat my vehicle during a peak event?