*The terms and conditions hereby govern Hilo’s Recommendation Program. Please read them carefully to find out about the eligibility requirements for a Referrer and Invitee Hilo customers, as well as the terms and conditions for obtaining bonuses and discounts.
For more information about the Service, we are referring you to the Participant’s Agreement (contract).
1. Definitions. For the purposes of these Terms and Conditions, unless the context otherwise requires, the following words and expressions shall have the meanings set forth below. Terms not otherwise defined have the meaning given to them in the Participant’s Agreement.
1.1. "Friends and Family" refers to the friends and family members of the Referrer with whom he has a privileged relationship that includes regular communications, and who has confirmed their interest in the Program.
1.2. "Hilo Code" refers to the Referrer’s unique code meant to be shared with his Friends and Family. This code is available on the Hilo application.
1.3. "Hilo" is the legal person whose full name is Hilo Services Inc., a subsidiary of Hydro-Québec.
1.4. "Invitation Bonus" refers to the bonus to be paid to the Referrer in accordance with article 3.
1.5. "Invitation Discount" refers to the discount applicable to the Referral's shopping basket when the first order for the Service has been placed, in accordance with the terms of article 4.
1.6. "Referral" refers to a new Participant who proceeds with the installation of the Service by using the Hilo Code of a Referrer.
1.7. "Referrer" refers to the current Participant of the Service who shares a Hilo Code to invite Friends and Family to subscribe to the Service.
1.8. "Participant’s Agreement" refers to the Participant’s Agreement (contract).
1.9. "Program" refers to "Hilo’s Recommendation Program" whereby a Referrer shares a Hilo Code with a friend or family member to encourage them to become a Participant. Each time the Service is installed as a result of a first order placed by a Referral using a Hilo Code, the Referrer receives an Invitation Bonus of $25.00. This Invitation Bonus will be added to the Referrer's total Rewards for the current Challenges season - or the next one if the season has ended. The Referral receives a $25.00 discount when using the Hilo Code on their first Hilo order.
2. Term. The Program is available on an ongoing basis for an indefinite period.
3. Invitation Bonus
3.1. The Invitation Bonus will be added to the Referrer's Rewards when the installation of the Service is completed on the Referral's house using the Referrer's Hilo Code.
3.2. Each Invitation Bonus is valued at $25.00 in Canadian currency.
3.3. Invitation Bonuses are added to the Referrer's total Rewards for the current Hilo Challenge season or the next one, if the season has ended. The Hilo Challenges season runs from December 1 to March 31 inclusively.
3.4. The payment of the Invitation Bonus is conditional upon compliance with all the terms and conditions set forth herein.
3.5. Referrers will not be eligible for the Invitation Bonus if a Participant has already registered using another Participant’s Hilo Code or has registered outside the scope of the Program.
4. Invitation Discount
4.1. The Invitation Discount will be applicable at the time the Referral places his first order for the Service.
4.2. Each Invitation Discount is valued at $25.00 in Canadian currency.
4.3. The Invitation Discount may not be combined with any other promotional discount.
4.4. To benefit from the Invitation Discount, the Referral must be eligible for the Service and have accepted the terms and conditions of the Participant’s Agreement.
5. Restrictions on Participation in the Program
5.1. Each Referral may only benefit from a Hilo Code once, regardless of whether access to Hilo Codes from different Referrers was granted.
5.2. By sending an invitation, the Referrer represents and warrants that the Referral is a friend or family member with whom he has a privileged relationship that involves regular communications. The Hilo Code may not be transferred, sold or distributed massively.
5.3. The Program is for personal use only and Hilo discourages any paid advertising by its Participants relating to the Program.
5.4. Any use of Hilo's trademarks in connection with the transmission of the Hilo Code and the Program in general is prohibited.
5.5. In the event of any conflict, these terms and conditions shall prevail over the content of any brochure, promotional material, statement or other communication relating to this offer, whether written or oral, unless otherwise specified.
6. Right of Refusal. Hilo reserves the right, in its sole discretion, to refuse or cancel the participation of any person, Referral or Referrer, in the Program upon discovering that such person is abusing the Program or for any other reason.
7. Fraudulent Activities. Invitation Discounts or Invitation Bonuses obtained through fraudulent activities or in violation of these terms and conditions will be invalid and refund may be requested by Hilo.
8. Modifications and Termination of the Program. The Program may be amended, modified, extended, suspended or cancelled at any time, in whole or in part, without notice.
You are a Hilo customer
1. Find your code
Your code was sent to you by email. It is also available in the Hilo application.
2. Share it
Send your code to people you know. It can be used as many times as desired.
3. Get your bonus
When someone you know uses your code, we add $25 to the total rewards you receive at the end of your season of challenges (if their installation is completed).
You haven't joined Hilo yet
1. Find a code
Someone you know could send you their code. If not, ask another Hilo customer to share their code with you.
2. Add it to your shopping cart
When you're ready to submit your first order, add the code to your shopping cart.
Frequently asked questions
Your code is available in the Hilo app. To find it, select the Menu icon in the lower-right-hand corner of the screen. Next, scroll down and click on the Get My Code button. Note: Please make sure you have downloaded the latest version of the app.
Every Hilo customer has their own unique code, sent to them by email or through the Hilo app, which they can share with friends and family. Every time this code is used to submit a first order with Hilo, that person receives a $25 bonus (which is applied once Hilo has installed the devices at the new customer's home) which is added to their total rewards for the current challenge season (or for the next challenge season if the current season has ended). Meanwhile, the new customer will receive a $25 discount on their first order. Please note that this discount cannot be combined with any other promotional offer.
At this time, it is not possible to check the total bonus amount in the application. However, we're doing our best to make this feature available as soon as possible.
There is no limit on the number of new customers who can use your code. However, note that this code can only be used to submit a first order.
The bonuses will be added to the total rewards earned at the end of each challenge season (held from December 1 to March 31).
You will receive an email each time your code is used. (Or you could also just ask your friend!)
No, the $25 discount cannot be combined with any other promotional offer.
No, your code will remain valid at all times.