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Hilo system status

We currently have an issue that prevents the instantaneous power of the meter from being updated after opening the application. We are currently working to resolve this issue.

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The app

Use, Scenes, Scheduling scenes, Consumption, Tips and tricks, Known bugs.

Products

Hub, Thermostat, Plug, In-Wall Dimmer, Bulbs, In-Wall Switch, Charging Station, Water Heater Solution, Smoke Detector, Weather station and Voice Assistants.

Rewards

When are the rewards paid out, How are my rewards calculated, How can I optimize my rewards...

Challenges

How it works, Before a challenge, During a Challenge, My Settings, Challenge cancelled, Tips.

Conditions

Sales and Refunds, Payment and financing, Terms and conditions.

FAQ

What devices are compatible with the Hilo app, What does signing up for Hilo involve, What is the return on my investment...

Most asked questions

What’s a Hilo challenge?
What is the return on my investment?
How are my rewards calculated?
What is the Hilo smart solution for electric vehicle charging stations?
When are the rewards paid out?
What is a credit balance?

Blog articles :

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Write to us

Or contact us at 438 289-4456 (HILO) or 1 844 500-4456 (toll free) Monday to Friday from 8 a.m. to 8 p.m. / Saturday and Sunday 9 a.m. to 5 p.m.