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Hilo system status

Currently, the Hilo smart home service is operational.

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Hilo App

Use, Scenes, Scheduling scenes, Consumption, Tips and tricks, Known bugs.

Smart products

Hub, Thermostat, Plug, In-Wall Dimmer, Bulbs, In-Wall Switch, Charging Station, Water Heater Solution, Smoke Detector, Weather station and Voice Assistants.

Hilo Rewards

When are the rewards paid out, How are my rewards calculated, How can I optimize my rewards...

Hilo challenges

How it works, Before a challenge, During a Challenge, My Settings, Challenge cancelled, Tips.

Purchase conditions

Sales and Refunds, Payment and financing, Terms and conditions.

FAQ

What devices are compatible with the Hilo app, What does signing up for Hilo involve, What is the return on my investment...

Most asked questions

What’s a Hilo challenge?
What is the return on my investment?
How are my rewards calculated?
What is the Hilo smart solution for electric vehicle charging stations?
What do the color codes in my Hilo hub mean?
When are the rewards paid out?

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Or contact us at 438 289-4456 (HILO) or 1 844 500-4456 (toll free) Monday to Friday from 8 a.m. to 8 p.m. / Saturday and Sunday 9 a.m. to 5 p.m.