Hilo system status

Currently, the Hilo smart home service is operational.

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The app

New features, Use, Scenes, Consumption, Tips and tricks.

Products

Hilo Hub, Hilo Thermostats, Compatible thermostats, Plug, In-Wall Dimmer, In-Wall Switch, Charging Station...

Rewards and bonuses

How it works, Tips and tricks.

Challenges

How it works, Before a challenge, During a Challenge, My Settings, Challenge cancelled, Tips and tricks.

Conditions

Sales and Refunds, Payment and financing, Terms and conditions, Participant Agreement.

FAQ

General questions about Hilo.

Most asked questions

What’s a Hilo challenge?
How are my rewards calculated?
What devices are compatible with the Hilo app?
What is the return on my investment?
When are the rewards paid out?
What is a credit balance?

Which devices are eligible for financial assistance?

Blog articles :

All blog posts

Still have questions?

Can’t find an answer to your question?

Write to us

Or contact us at 438 289-4456 (HILO) or 1 844 500-4456 (toll free) Monday to Friday from 8 a.m. to 8 p.m. / Saturday and Sunday 9 a.m. to 5 p.m.