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Hilo system status

Currently, the Hilo smart home service is operational.

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App

Use, Scenes and programs, Consumption, Tips and tricks, Known bugs.

Smart products

Hub, Thermostat, Plug, In-Wall Dimmer, Bulbs, In-Wall Switch, Charging Station, Water Heater Solution, Smoke Detector, Weather station and Voice Assistants.

Rewards

When are the rewards paid out, How are my rewards calculated, How can I optimize my rewards...

Hilo challenges

How it works, Before a challenge, During a Challenge, My Settings, Challenge cancelled, Tips.

Purchase conditions

Sales and Refunds, Payment and financing, Terms and conditions.

FAQ

What devices are compatible with the Hilo app, What does signing up for Hilo involve, What is the return on my investment...

Most asked questions

What’s a Hilo challenge?
How are my rewards calculated?
Which devices are compatible?
What do the color codes in my Hilo hub mean?
What is the return on my investment?
Can I stop a scene that’s in progress?

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Write to us

Or contact us at 438 289-4456 (HILO) or 1 844 500-4456 (toll free) Monday to Friday from 8 a.m. to 8 p.m. / Saturday and Sunday 9 a.m. to 5 p.m.