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Hilo system status

Currently, the Hilo smart home service is operational.

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The app

Use, Scenes, Scheduling scenes, Consumption, Tips and tricks, Known bugs.

Products

Hilo Hub, Hilo Thermostats, Compatible thermostats, Plug, In-Wall Dimmer, In-Wall Switch, Charging Station...

Rewards

When are the rewards paid out, How are my rewards calculated, How can I optimize my rewards...

Challenges

How it works, Before a challenge, During a Challenge, My Settings, Challenge cancelled, Tips.

Conditions

Sales and Refunds, Payment and financing, Terms and conditions.

FAQ

What devices are compatible with the Hilo app, What does signing up for Hilo involve, What is the return on my investment...

Most asked questions

When are the rewards paid out?
How are my rewards calculated?
What’s a Hilo challenge?
What devices are compatible with the Hilo app?
What is the return on my investment?
What is a credit balance?

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Write to us

Or contact us at 438 289-4456 (HILO) or 1 844 500-4456 (toll free) Monday to Friday from 8 a.m. to 8 p.m. / Saturday and Sunday 9 a.m. to 5 p.m.