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What is a credit balance?

It’s the difference between what you pay to acquire your Hilo devices and their actual value, before taxes. By defraying the actual cost of the products, Hilo can offer you connected devices at a competitive price.

The credit balance is amortized over 36 months (the duration of the agreement with Hilo), which means it is reduced every month by equal amounts starting from the initial date of your order.

Note: If you cancel your agreement before the 36 months have ended, you must repay the credit balance, which is equivalent to the number of months remaining on the agreement; after the 36 months have elapsed, you have nothing left to pay!