Hilo | Help Center - FAQ

FAQ

How can I check if I'm eligible for Hilo?

What does it mean to commit to Hilo?

Are there any additional fees after purchase?

What is the return on my investment?

How does the program Invite a friend work?

Is installation still included?

What is the maximum number of devices?

What is a credit balance?

Which devices are compatible with Hilo?

Can I join the Hilo solution for heating if my electric baseboards provide less than 50% of my home’s heat.

Is Hilo compatible with the Apple HomeKit and Google Nest ecosystems?

Are all Hydro-Québec customers eligible for Hilo and able to add compatible thermostats to the app?

Still have questions?

Can’t find an answer to your question?

Write to us

Or contact us at 438 289-4456 (HILO) or 1 844 500-4456 (toll free) Monday to Friday from 8 a.m. to 8 p.m. / Saturday and Sunday 9 a.m. to 5 p.m.

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