FAQ

What is involved in joining Hilo?

Joining Hilo means agreeing to participate in as many Hilo challenges as you can over a 12-month period. Joining Hilo also allows you to:

  • Benefit from low-cost smart devices that are yours from the very first day of your agreement.
  • Receive cash rewards by participating in Hilo reduction challenges — an average total of $135 per household in the 2023-2024 challenge season.
  • Save up to 15% on your annual electricity bill.
  • Control all your connected smart devices from the Hilo hub with a simple click, thanks to our mobile app.
  • See the power consumption of your home, as well as all of your Hilo-connected smart devices offering this feature, in real time.
  • Receive personalized tips for reducing your electricity consumption and maximizing your rewards.