Compatible brands and bonuses

Is there a bonus for adding Sinopé’s Calypso to the Hilo app?

Yes — a bonus of up to $125 is offered when you add a Sinopé Calypso device to the Hilo app and accept the terms of the financial assistance agreement.

Note: To qualify for the bonus, the Zigbee model of the Calypso must be paired with a Sinopé gateway.

Are the Wi-Fi and Zigbee versions of Sinopé’s Calypso compatible with Hilo?

Why isn’t my Zigbee model of Sinopé Calypso, paired directly with the Hilo hub, recognized as a water heater solution in the Hilo mobile app?

Which features of my Sinopé Calypso are available in the Hilo app?

I’m having an issue with my Sinopé Calypso device. Who should I contact?

Hilo water heater controller and Sinopé’s Calypso made by Québec-based companies?

Can I save more by turning my water heater off at night?

Can I exclude my Sinopé Calypso from a peak demand event?

Does Hilo’s water heater controller offer better protection against Legionnaires’ disease than Sinopé’s Calypso controller?

Does the age of my electric water heater affect my eligibility for the Sinopé Calypso bonus?

Can an electrical contractor hired by Hilo install the Sinopé Calypso controller?

Will I still be able to control my Sinopé Calypso through the manufacturer’s app after pairing it with the Hilo hub?

Will my Sinopé Calypso warranty be void if I add the device to the Hilo mobile app?

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