Hilo products

How to connect smart products to Hilo?

Hilo Hub Replacement Procedure

Why isn't the connection between my Hydro-Québec meter and my Hilo hub working properly?

How to pair a Hilo smart thermostat for electric baseboards

How can I activate the time display on my Hilo thermostat?

My Hilo smart thermostat for electric baseboards and convectors is warm to the touch

How do I add my compatible Hilo thermostat for electric floor heating in the Hilo app?

How do I turn on the clock display on my Hilo heated floor thermostat?

Do I need to have an electric radiant floor heating system installed before I can add the Hilo smart thermostat for electric floor heating to my order?

What type of radiant flooring is compatible with Hilo smart thermostat for electric floor heating?

What types of temperature readings are available with Hilo smart thermostat for electric floor heating?

My Hilo smart thermostat for electric floor heating is warm to the touch

Can I install the Hilo thermostat for electric floor heating myself?

Nothing is displayed on the screen of my Hilo smart thermostat for electric floor heating

Can Hilo replace my defective floor temperature probe during the installation of the Hilo smart thermostat for electric floor heating?

Is Hilo’s smart thermostat for electric floor heating compatible with other non-electric sources of radiant floor heating?

What is an expansion unit for electric floor heating thermostats?

What items do I need to get to be able to pair my compatible (non-Hilo) thermostat for radiant flooring with the Hilo hub?

I already have Hilo service and I would like to get the thermostat for electric floor heating. Will I need to pay for installation?

My Hilo smart thermostat for electric floor heating is displaying an error code

Is there a way to distinguish between my thermostat for electric floor heating and other thermostats in the Hilo application?

Can I install the Hilo smart thermostat for electric floor heating if the total load of my installed system is higher than the capacity limit for a single thermostat?

Are other models of thermostats for electric floor heating compatible with the Hilo service?

How long will it take to install the Hilo thermostat for electric floor heating?

The Reset indicator button on the right side of my Hilo smart thermostat for electric floor heating is lit (red). What should I do?

What are the eligibility requirements for Hilo’s smart water heater solution?

How much does Hilo’s smart solution for electric water heaters cost?

What are the financial benefits of Hilo’s smart water heater solution?

What sets Hilo’s smart water heater solution apart from the Calypso partner solution?

I have the water heater controller but no Hilo thermostats

Do I need to have Hilo smart thermostats before installing the smart water heater solution?

Do I need to buy a new water heater to get Hilo’s smart water heater solution?

Will Hilo handle the installation of the smart water heater solution?

What does the installation process for Hilo’s smart water heater solution look like?

How does the Hilo smart controller for electric water heaters work?

What can I do to maximize my savings if I have Hilo’s smart water heater solution but not the Hilo thermostats?

Will Hilo’s smart water heater solution leave me without hot water during peak demand events ?

Will I still be able to control my water heater manually (or with the Hilo app)?

Can I turn off my water heater during an extended absense?

My water heater is leaking. Who do I contact?

Can I adjust the hot water temperature on my hot water heater?

What happens if I adjust my electric water heater controller during a peak event? 

How does an electric water heater work?

What does the temperature shown on the water heater tile in the Hilo app represent?

What happens to my water heater during peak events? 

My water heater isn’t working or seems to have an issue. Who should I contact?

What happens to the load controller during a power outage?

Is it possible to ensure that there is no risk of Legionnaires’ disease during Hilo peak demand events?

What are the risks if I run out of hot water?

Does that mean I won’t have hot water during peak events?

The water in my water heater is lukewarm or cold. What should I check?

Why am I seeing a "Water temperature too low" message?

What is considered moderate hot water use?

I'm one of the people who took part in the beta project. What if I don't want the water heater solution anymore?

Why did Hilo change its smart water heater solution after the beta project?

How do I replace the temperature sensor on Hilo’s smart water heater controller?

Why isn’t the smart solution for water heaters recommended for water heaters that are over 10 years old?

What do I do when a water heater must be replaced?

What happens to the Hilo smart solution for water heaters if I move?