Hilo products
Can I turn off my water heater during an extended absense?
Yes, you can manually turn off your water heater if you’re going to be away for an extended period of time, like during a vacation.
However, we don’t recommend turning it off for short absenses.
To ensure you have hot water when you return — and to reduce any potential safety risks — we recommend turning the water heater back on via the Hilo app the day before you get home.