I’m moving soon. Can I take my Hilo smart devices with me?

No. Hilo devices must remain installed at your previous residence.

Please contact Hilo customer service at least thirty days before your moving date so we can find the best solution for your situation. You may be eligible to receive new thermostats for $0 or take advantage of other special offers to continue enjoying the Hilo service in your new home. 

For more information about Hilo and your move, see the Moving section of our Help Center.