The Charter of French language and its regulations govern the consultation of English-language content.
Hilo Services Inc. (hereafter “Hilo”) welcomes you to its mobile app, the gateway to its secured-access automated home service. Among other features, the app lets you manage and easily program a variety of connected devices, track your real-time electricity consumption, take part in Hilo challenges to reduce your electricity use during peak periods and earn rewards, and benefit from tips and coaching designed to provide peace of mind.
To use Hilo’s services, download the mobile app or subscribe to the newsletter, you provided or consented to the use of your personal information, such as your first and last names, address, phone number, email address and actual electricity consumption. Hilo is committed to respecting your privacy. To learn more about the information collected and the steps it takes to protect your personal information, Hilo invites you to read the Confidentiality Policy governing its mobile app and the Confidentiality Policy applicable to the voice assistant.
Neither the user nor any other person may use Hilo’s mobile app or its content for prohibited purposes in any manner whatsoever, whether directly or indirectly, including:
Hilo reserves the right to limit or refuse access to the mobile app at any time, without prior notice.
Hilo reserves the right not to provide a service or product to persons who do not meet its eligibility requirements. In this event, Hilo shall not be held liable for any damages whatsoever.
Hilo takes reasonable steps to maintain its mobile app. However, errors, omissions and inaccuracies may occur. Hilo assumes no responsibility in this regard.
Without limiting the generality of the foregoing, it is understood that Hilo does not make any guarantee regarding the following:
To use Hilo’s mobile app, you may be asked to equip your IT devices and systems with security devices or software, at your expense.
Hilo reserves the right, at any time, to modify, interrupt or cancel its services, temporarily or permanently, without prior notice. In this event, you acknowledge that Hilo cannot be held responsible for any damage or inconvenience resulting from the use, interruption, non-accessibility or failure of its mobile app.
All rights, titles and interests in the service, the mobile app and the Web site (including their programming code) and in Hilo’s brands and logo belong to Hilo and are protected by copyright, trademark and intellectual property law. These elements may not be reproduced, translated, published, transmitted or distributed, in whole or in part, without Hilo’s written consent.
Do not leave your computer, tablet or phone unattended after logging onto the mobile app. After using a service, be sure to log off.