*Bundles of connected products
Last update September 1st, 2021. Bundles are subject to change without notice and cannot be combined for a single residence and for a single Hydro-Québec account number. Taxes are not included. To enroll in the Hilo smart home service, the Participant must read and agree to the Hilo Smart Home Service Terms of Service. Please consult the Participant Agreement.
As specified in the Participant Agreement, the eligibility criteria for the Hilo smart home service are as follows (these eligibility criteria may vary):
(i) Be a Hydro-Québec customer and a holder, co-holder, or agent of a Rate D subscription for residential use, as a tenant or as the owner of the home where the Hilo smart home service will be installed
(ii) Have a smart mobile device on which to download and use the Hilo mobile application (visit this page for compatible versions). This device is not included in the Hilo smart home service. Standard messaging and data charges apply to all notifications and remote access over the Internet or mobile network.
(iii) In addition, the residence must:
a. Have at least 50% of its heating load provided by electric heaters connected to Hilo thermostats after installation of the Hilo smart home service
b. Be equipped with a Hydro-Quebec smart meter
c. Be equipped with electrical installations that comply at all times with electrical standards and applicable laws in effect
d. Have a high-speed Internet connection, a wireless network, and a free and functional Ethernet port on the modem or router
e. Be a single-family, semi-detached, or row house, or be in a building of two units or more
f. Be in a city where the Hilo smart home service is available
Upon the purchase of a smart home bundle, Hilo grants the participant a financial benefit in the form of a rebate (the "Credit"). This Credit is calculated as follows: the total amount of the price of the connected devices included in the participant’s bundle plus installation costs minus the amount the participant pays at the time of billing for their bundle. Hilo fully assumes this credit provided the Participant participates in the Hilo challenges for a minimum period of thirty-six (36) months. The Credit balance will decrease based on an equal monthly reduction over this thirty-six (36) month period.
If the participant cancels their contract with Hilo or stops participating in Hilo challenges before the end of the thirty-six (36) month period, the Credit balance becomes immediately due and payable, and the participant must pay the Credit balance on the effective date of cancellation. The amount of the credit balance payable by the participant is subject to specific taxation rules and must therefore be increased to consider any tax deemed to be included in such a payment under subsection 182 (1) of the Excise Tax Act and section 318 of the Act Respecting the Quebec Sales Tax. These taxes deemed to be included are almost equivalent to the GST and the QST.