Mysa smart thermostats
Connect your Mysa thermostats to Hilo at no cost1 to save and participate in automation during peak demand events.
Get a bonus of up to $1102 for each Mysa device connected to Hilo — enough to cover up to 100% of its purchase price3
Heating products for electric baseboards
1 You must accept the Participant Agreement and commit to 12 months of automation during peak demand events.
2 Financial assistance is offered to Hilo participants who meet and accept the terms of the financial assistance program. To qualify, participants must add all eligible connected devices to the Hilo app and commit to participate in automation during peak demand events for a 12-month period. Financial assistance will be issued to the client within a few weeks after their devices are connected to Hilo and the financial assistance agreement is accepted. Financial assistance is issued only once per eligible connected device. The number of devices eligible for financial assistance is limited. For more details, see the financial assistance program. The financial assistance program may be modified or terminated at any time without prior notice.
3 The purchase price takes into account any discounts that may be offered by manufacturers to Québec consumers and excludes taxes and delivery fees.
4 The average potential savings amount is based on the actual consumption of Hilo customers using a smart heating solution, across all device and housing types, calculated according to the Rate Flex D pricing in effect at the time. This average is derived from data spanning the last three winter seasons (2022–2025) and is calculated on the basis of 100 hours of participation or 25 peak demand events. Potential savings represent the difference between Rate Flex D and the base rate (Rate D), including applicable taxes. Savings with the smart heating solution may vary depending on factors such as the exact number of thermostats associated with the solution, home characteristics, energy-use habits, the rate of participation in peak demand events, and weather conditions.
Save up to 20% on your winter bill
Hilo works with Hydro-Québec’s Rate Flex D, which helps you save all winter long—except during peak demand events, when you need to reduce your electricity use to maintain your savings. To help you lower your consumption during these times, Hilo automatically manages your connected devices.
Remote control for greater efficiency
All compatible Mysa smart devices can be managed remotely via the Hilo mobile app, giving you centralized control over all your smart devices. Convenient!
Bonuses of up to $1,100²
Add your Mysa smart thermostats to the Hilo app and get a cash bonus of up to $110² per device — plus, you could save even more on your electricity bill!
Learn more about the bonuses
How to use your Mysa thermostats with Hilo
Once you’ve signed up for Hilo, have the app and gateway set up, and your Mysa thermostats are installed, all that’s left to do is add them to the Hilo app.
1 With a 12-month commitment to participate in automation during peak demand events, and acceptance of the Participant Agreement.
2 Financial assistance is offered to Hilo participants who meet and accept the terms of the financial assistance program. This requires adding all eligible connected devices to the Hilo app and committing to participate in automation during peak demand events for 12 months. Financial assistance will be issued to the client in the weeks following connecting their devices to the Hilo app and accepting the agreement. Financial assistance is issued only once per eligible connected device. The number of devices eligible for financial assistance is limited. For more details, see the financial assistance program. The program may be changed or cancelled at any time without prior notice.
Old thermostats not cutting it anymore?
Replace them with Hilo smart thermostats — available at no cost!
Keep in mind that you can use both Hilo thermostats and your compatible Mysa thermostats to take part in automation during peak demand events — making it easy to reduce your electricity use.
Estimate my savings
FAQs
Scene customization is not yet available for compatible Honeywell Home, Mysa, and Sinopé thermostats. We're working hard to roll it out soon — stay tuned!
Hydro-Québec offers a bonus of up to $210 per eligible Hilo-compatible device. The bonus will be issued via Interac e-Transfer within three months after you connect your device to Hilo and accept the financial assistance agreement.
No. Hilo does not offer installation services for other manufacturers' devices.
If the issue is related to the Hilo service — for example, if you’re having trouble connecting the device to the app or getting it to respond during peak events — please contact Hilo customer service at at 438 289-HILO (4456) or toll-free at 1 844 500-HILO (4456).
If your problem is related to the functioning of the thermostat (for example, its operation with the Resideo app, or an issue concerning the device’s display), we invite you to contact Resideo customer service directly by calling 1-800-468-1502 or via email by filling out this form.