What is a credit balance?

It’s the difference between what you pay to acquire your Hilo devices and their actual value. By defraying the actual cost of the products, Hilo can offer you connected devices at a competitive price.

For example, a smart thermostat retails for around $115, but Hilo offers its device for $0. Note that the credit balance only applies to devices (thermostats, before taxes) and not to the installation, because that is free of charge!

The credit balance is amortized over 12 months (the duration of your commitment to take part in Hilo challenges), starting from the initial date of your order, and decreases each month thereafter.

Before submitting your order, you can see the credit balance in your shopping cart. Once you become a customer, you can receive your credit balance by contacting Hilo’s customer service department.

Note: If you cancel your agreement before the 12 months have ended, you must repay the credit balance, which is equivalent to the number of months remaining on the agreement; after the 12 months have elapsed, you have nothing left to pay!