What is a credit balance?

A credit balance is the difference between the retail price of a Hilo device and what you actually pay for it.

For example, a smart thermostat typically retails for around $115, while Hilo offers its own version for $0. The credit balance for that thermostat would be its full retail value — the amount shown in your shopping cart. Note that the credit balance applies only to the price of the devices themselves (before taxes), and not to installation. 

The credit balance is spread over 12 months (the length of your Hilo commitment), starting from your order date, and decreases each month. Before placing your order, you can see the credit balance amount in your shopping cart. Existing Hilo customers can check their current credit balance by contacting Hilo customer service. 

Important: After the 12-month commitment period, your credit balance will be $0. However, if you cancel your Agreement before the end of those 12 months, you will have to repay the remaining balance corresponding to the number of months left in the Agreement.

Participant’s Agreement