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Purchase conditions

Are you eligible for Hilo?

To register for Hilo’s smart home service, certain selection criteria apply:

1. Your type of heating  
2. Number of thermostats  
3. City of residence 
4. Your Hydro-Québec account 
5. Your Hydro-Québec meter 

1. Your type of heating 

Hilo thermostats are wall thermostats for electric baseboards and electric convectors, with or without ventilation. For the moment, Hilo’s ecosystem doesn’t include heated floors, heat pumps, central heating systems, air conditioners or other systems. The Hilo service will eventually expand.

2. Number of thermostats 

A minimum of 1 thermostat is required to be eligible for Hilo’s services, but to maximize your energy savings, you should ideally replace all your old thermostats with smart thermostats.

3. City of residence 

For the moment, Hilo’s smart home service is available in over 90% of the province.

The first eligible cities were chosen based on their proximity to our logistics centres (including our warehouses) and to maximize the reduction of energy consumption in high-population areas. Also, installation is carried out by certified electricians and therefore cannot be conducted in every region. 

4. Your Hydro-Québec account 

To be eligible for Hilo service, you must pay Hydro-Québec's Rate D (basic rate), without the winter credit option, for residential use. The other rate types, which, like Hilo, offer an incentive to save kilowatt hours, are not compatible with our solution. Unfortunately, we cannot reward a customer twice for the same kWh saved. However, if you wish to switch to Hilo, you can change to Hydro-Québec’s Rate D (standard rate) before signing up with us, as long as your consumption profile allows it.

5. Your Hydro-Québec meter 

There are different versions of Hydro-Québec meters. Some are not compatible with Hilo’s smart home solution. That might be the case with your meter. To find out, fill in the information form, including the number of your latest bill, your contract number and your customer number when ordering. 


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