Sinopé Smart Products
Connect your Sinopé devices to Hilo at no cost1 to save and participate in automation during peak demand events.
Get a bonus of up to $2102 for each Sinopé device connected to Hilo — enough to cover up to 100% of its purchase price3
1 You must accept the Participant Agreement and commit to 12 months of automation during peak demand events.
2 Financial assistance is offered to Hilo participants who meet and accept the terms of the financial assistance program. To qualify, participants must add all eligible connected devices to the Hilo app and commit to participate in automation during peak demand events for a 12-month period. Financial assistance will be issued to the client within a few weeks after their devices are connected to Hilo and the financial assistance agreement is accepted. Financial assistance is issued only once per eligible connected device. The number of devices eligible for financial assistance is limited. For more details, see the financial assistance program. The financial assistance program may be modified or terminated at any time without prior notice.
3 The purchase price takes into account any discounts that may be offered by manufacturers to Québec consumers and excludes taxes and delivery fees.
4 The average potential savings amount is based on the actual consumption of Hilo customers using a smart heating solution, across all device and housing types, calculated according to the Rate Flex D pricing in effect at the time. This average is derived from data spanning the last three winter seasons (2022–2025) and is calculated on the basis of 100 hours of participation or 25 peak demand events. Potential savings represent the difference between Rate Flex D and the base rate (Rate D), including applicable taxes. Savings with the smart heating solution may vary depending on factors such as the exact number of thermostats associated with the solution, home characteristics, energy-use habits, the rate of participation in peak demand events, and weather conditions.
The average potential savings amount is based on the actual consumption of Hilo customers who used a smart water heater solution during tests carried out in the 2024–2025 winter season and is calculated on the basis of 100 hours of participation or 25 peak demand events. Potential savings represent the difference between Rate Flex D and the base rate (Rate D), including applicable taxes. Savings with the smart water heater solution may vary depending on the water heater model and household hot water use during peak demand events.
Save up to 20% on your winter bill
Hilo works with Hydro-Québec’s Rate Flex D, which helps you save all winter long—except during peak demand events, when you need to reduce your electricity use to maintain your savings. To help you lower your consumption during these times, Hilo automatically manages your connected devices.
Remote control for greater efficiency
All compatible Sinopé smart devices can be managed remotely via the Hilo mobile app, giving you centralized control over all your smart devices. Convenient!
Bonus of up to $2,650²
Add your Sinopé smart thermostats to the Hilo app and get a cash bonus of up to $210² per device—plus the savings you could earn on your electricity bill!
Learn more about the bonuses
How to use your Sinopé thermostats with Hilo
Once you’ve signed up for Hilo, installed the Hilo app and gateway, and your compatible Sinopé devices are set up, all that’s left to do is add them to the Hilo app.
1 With a 12-month commitment to participate in automation during peak demand events, and acceptance of the Participant Agreement.
2 Financial assistance is offered to Hilo participants who meet and accept the terms of the financial assistance program. This requires adding all eligible connected devices to the Hilo app and committing to participate in automation during peak demand events for 12 months. Financial assistance will be issued to the client in the weeks following connecting their devices to the Hilo app and accepting the agreement. Financial assistance is issued only once per eligible connected device. The number of devices eligible for financial assistance is limited. For more details, see the financial assistance program. The program may be changed or cancelled at any time without prior notice.
Your old thermostats not cutting it anymore?
Replace them with Hilo smart thermostats — offered at no cost!
You can also use both Hilo products and your compatible Sinopé devices to take part in automation during peak demand events — making it easy to reduce your electricity use.
Estimate my savings
FAQs
Scene customization is not yet available for compatible Honeywell Home, Mysa, and Sinopé* thermostats. We're working hard to roll it out soon — stay tuned!
*Only the Sinopé Zigbee floor heating thermostat paired directly with the Hilo hub can be included in the programming of a Hilo scene.
Hydro-Québec offers a bonus of up to $210 per eligible Hilo-compatible device. The bonus will be issued via Interac e-Transfer within three months after you connect your device to Hilo and accept the financial assistance agreement.
No. Hilo does not offer installation services for other manufacturers' devices.
If your problem is related to the Hilo service (for example, connecting the device to Hilo or participating in challenges), please contact Hilo customer service at 438 289-HILO (4456) or toll-free at 1 844 500-HILO (4456).
If your problem is related to the functioning of the device (for example, its operation with the Sinopé app, or a problem with the physical device), we invite you to contact Sinopé customer service directly by calling 1 855 741-7701 (or 450 741-7700), or by filling out this online form.