Hilo | What happens if I miss my installation appointment?

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The Hilo service
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Electric vehicle charging station
Find out which charging stations are compatible with Hilo and help you save on your electricity bill.
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Explore all Hilo-compatible devices that let you take part in peak events and save on your energy costs.

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Help — Mobile app
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Help — Compatible devices
Get help with Hilo-compatible devices from any of our partner brands.
Help — Rewards and bonuses
Learn how cash rewards are calculated and bonuses paid out.

Help — Hilo challenges
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Help — Terms and eligibility
Everything you need to know about Hilo’s eligibility and participation requirements.
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Conditions and eligibility

What happens if I miss my installation appointment?

If the electrician arrives at your home and you’re not there, you will be billed for the missed appointment. Customer service will then contact you a few days later to reschedule a new installation date.