Hilo | Nothing is displayed on the screen of my Hilo smart thermostat for electric floor heating

The Hilo service is evolving. To learn more, check out our latest news! 

New! Smart water heater solutions are finally here. Shop them now.

Please note that installation of Hilo products may take longer than usual.
The Charter of French language and its regulations govern the consultation of English-language content  external link.

Hilo products

Nothing is displayed on the screen of my Hilo smart thermostat for electric floor heating

If your thermostat is not displaying any information, please verify the following:

  • Ensure the front plate of the thermostat is properly connected to the base and that the locking screw below the thermostat has been tightened
  • In your home’s electrical panel, make sure that the circuit breaker connected to your thermostat is turned on