Hilo | Important information

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Important information about Hilo smart thermostats for electric baseboards and convectors

Smart thermostats are a great way to reduce your energy use! However, quantities of Hilo smart thermostats for electric baseboards and convectors are limited. If we’re out of stock at the time of your scheduled installation, we’ll offer you other smart thermostat models for electric baseboards and convectors. If you’d prefer to wait for Hilo to install the Hilo-brand model, you can reschedule your appointment at no cost.

 

You’ll find all the details in each device’s information sheet:

FAQ

Because the screen on Sinopé Lite thermostats is smaller, it does not display the outdoor temperature. The temperature is also shown in increments of 1 degree, instead of 0.5 degrees as on Hilo thermostats and on regular or new-generation Sinopé thermostats.

 

Once your thermostats are installed, your experience in the Hilo app will be the same for both Sinopé and Hilo thermostats when it comes to:

  • seeing your thermostats in the list of devices
  • checking the room temperature, setpoint, and energy consumption of each thermostat
  • changing the temperature setting

However, you won’t be able to create scenes in the Hilo app with Sinopé thermostats.

If you’d like to create a scene using a Sinopé baseboard thermostat, you can do so in the manufacturer’s app (Neviweb).

When you placed your order, the thermostats scheduled for installation were Hilo-brand models for electric baseboards and convectors. However, due to a stock shortage caused by high demand, Hilo is offering to keep your installation appointment by providing thermostats from a partner brand instead.

 

Because these devices differ from the ones you originally selected, we’re required to obtain your explicit consent before proceeding with the installation. You still have the option to reschedule your appointment at no cost if you’d prefer Hilo to install the Hilo-brand smart thermostat for electric baseboards and convectors.

Yes. If your order includes other Hilo-brand smart devices, they’ll be installed as planned.

If we don’t receive your consent, you’ll unfortunately have to cancel your installation appointment and reschedule it for a later date. To do so, please contact Hilo customer service at 438-289-HILO (4456) or toll-free at 1-844-500-HILO (4456).

 

According to our current estimates, Hilo-brand baseboard thermostats should be back in stock in early 2026.

Yes, the applicable warranty is also three years.

You can reach out to Hilo customer service at 438-289-HILO (4456) or toll-free at 1-844-500-HILO (4456), Monday to Friday from 8 a.m. to 8 p.m., and Saturday and Sunday from 9 a.m. to 5 p.m.