Hilo | Important information

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Important information about Hilo smart thermostats for electric baseboards and convectors

Smart thermostats are a great way to reduce your energy use! However, quantities of Hilo smart thermostats for electric baseboards and convectors are limited. If we’re out of stock at the time of your scheduled installation, we’ll offer you other smart thermostat models for electric baseboards and convectors. If you’d prefer to wait for Hilo to install the Hilo-brand model, you can reschedule your appointment at no cost.

 

You’ll find all the details in each device’s information sheet:

Hilo thermostat: Hilo smart thermostat for electric baseboards and convectors

Sinopé thermostat: Smart thermostat for electric baseboard heaters – Sinopé Technologies

Sinopé Lite thermostat: Smart thermostat Lite for baseboard heaters – Sinopé

FAQ

Because the screen on Sinopé Lite thermostats is smaller, it does not display the outdoor temperature. Additionally, the temperature is shown in increments of 1 degree, rather than 0.5 degrees as with Hilo thermostats and both the standard and new-generation Sinopé models.

 

All Sinopé thermostats are also more compact than Hilo thermostats, which means they may not cover the same wall surface as your current thermostat. Furthermore, a strong Wi-Fi signal must be available in every room where a Sinopé thermostat is installed.

Once installation is complete, your experience in the Hilo app will be the same for both Sinopé and Hilo thermostats for the following features:

  • Viewing thermostats in the list of devices
  • Displaying the setpoint, room temperature, and energy consumption
  • Adjusting the temperature setpoint

However, it is not possible to create scenes in the Hilo app using Sinopé thermostats.

If you’d like to configure a scene with a Sinopé baseboard thermostat, you can do so using the manufacturer’s app (Neviweb).

When you placed your order, the thermostats scheduled for installation were Hilo-brand models for electric baseboards and convectors. However, due to a stock shortage caused by high demand, Hilo is offering to keep your installation appointment by providing thermostats from a partner brand instead.

 

Because these devices differ from the ones you originally selected, we’re required to obtain your explicit consent before proceeding with the installation. You still have the option to reschedule your appointment at no cost if you’d prefer Hilo to install the Hilo-brand smart thermostat for electric baseboards and convectors.

Yes. If your order includes other Hilo-brand smart devices, they’ll be installed as planned.

If we don’t receive your consent, you’ll unfortunately have to cancel your installation appointment and reschedule it for a later date. To do so, please contact Hilo customer service at 438-289-HILO (4456) or toll-free at 1-844-500-HILO (4456).

 

According to our current estimates, Hilo-brand baseboard thermostats should be back in stock in early 2026.

Yes, the applicable warranty is also three years.

You can reach out to Hilo customer service at 438-289-HILO (4456) or toll-free at 1-844-500-HILO (4456), Monday to Friday from 8 a.m. to 8 p.m., and Saturday and Sunday from 9 a.m. to 5 p.m.