Hilo | FAQ - Is installation still included?

The Hilo service is evolving. To learn more, check out our latest news!

New! Smart water heater solutions are finally here. Shop them now.

Please note that installation of Hilo products may take longer than usual.

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What is Hilo?

The Hilo service
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The app
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Products

Smart thermostats
Choose from smart thermostats for electric baseboard, radiant floor, or central heating.
Water heater controllers
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Optimize your hot water management during peak events with a smart water heater controller.
Electric vehicle charging station
Find out which charging stations are compatible with Hilo and help you save on your electricity bill.
Compatible devices
Explore all Hilo-compatible devices that let you take part in peak events and save on your energy costs.

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Help Center

Help — Mobile app
Everything you need to know about using the app, programming scenes, and more.
Help — Hilo products
Find answers to all your questions about Hilo products.
Help — Compatible devices
Get help with Hilo-compatible devices from any of our partner brands.
Help — Rewards and bonuses
Learn how cash rewards are calculated and bonuses paid out.

Help — Hilo challenges
Learn more about how challenges work and their impact on your comfort.
Help — Terms and eligibility
Everything you need to know about Hilo’s eligibility and participation requirements.
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FAQ

Is installation still included?

Yes, for your first order when you join, installation is still included for our new offer.

For subsequent orders (after your initial order), installation fees may apply.