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Please note that installation of Hilo products may take longer than usual.
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1 Financial assistance is offered to eligible Hilo program participants who agree to the terms of the financial assistance program. To qualify, participants must connect a compatible smart device to the Hilo app and commit to participating in Hilo peak demand events for a period of 12 months. Financial assistance will be paid to the customer within a few weeks of their devices being connected to Hilo and the acceptance of the financial assistance agreement. Note that financial assistance is only provided once per eligible connected device. The financial assistance is $105 for each connected Sinopé Calypso Zigbee water heater controller, $125 for each connected Sinopé Calypso Wi-Fi water heater controller, and $150 per Sinopé low-voltage thermostat or $110 baseboard thermostat or $210 per thermostat for radiant floor heating, up to a maximum of $2,650. The number of compatible connected devices eligible for financial assistance is limited. For more details, please refer to the financial assistance program. The financial assistance program may be modified or canceled at any time without notice.
Confirm your eligibility and the compatibility of your existing devices, then order your Hilo hub.
If you’re already a customer, check if the devices you want to add to the Hilo app are compatible.
After installing the hub, simply download the Hilo mobile app (if you haven’t yet), then add your compatible devices (follow the steps here). You’ll get a cash bonus of up to $210 for each device you connect to Hilo.
During peak demand events, Hilo automates the energy use of your connected devices to help you save. The result? You could save up to 20% on your bill each winter, all without lifting a finger.
The more devices you connect to Hilo, the more you save. You can combine Hilo products with compatible devices from one of our partner brands, depending on what you already have at home or are planning to purchase. Find out which models are compatible!
Tell us what brand of smart thermostat you have so we can work on making it compatible with Hilo.
Rate Flex D, which is part of the Hilo service, helps you save money by offering lower electricity prices throughout the winter — except during peak demand events, when prices temporarily rise. That’s when Hilo steps in, automating your connected devices to reduce your household’s electricity use and help you hold onto your savings.
Other devices which were not tested by Hilo could be compatible with the app.
For example, a maximum of 10 dimmers can be paired with your hub. If you select eight dimmers as part of your Large Home package, your order will automatically be limited to two additional dimmers so that you don’t exceed the limit.
The following table lists the maximum number of devices that can be added to your shopping cart:
| Device | Limit |
| Thermostat | 20 |
| In-wall switch | 25 |
| Plug-in smart switch | |
| In-wall smart dimmer | 10 |
| Colour smart bulb | 10 |
| White smart bulb | |
| Add-on switch (3 way +) | Unlimited |
| Netatmo weather station | Unlimited |
| Smoke detector | Unlimited |
Do you use Hilo-compatible smart thermostats from Honeywell Home, Mysa, or Sinopé? While scene customization isn’t available for these devices yet, we’re actively working to introduce this feature so you can create personalized scenes.
