Hilo | Important information

Get a bonus covering up to 100% of the purchase price2 of Hilo-connected thermostats.

Please note that installation of Hilo products may take longer than usual.
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Important information about Hilo baseboard and convector thermostats

Availability of Hilo smart thermostats for electric baseboards and convectors is currently limited. If we run out of stock before your scheduled installation, we’ll offer you another smart thermostat model at no extra cost. If that happens, you’ll be notified in your appointment confirmation email, and we’ll ask for your consent before moving forward with the installation.

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Sinopé replacement thermostats

Below are the Sinopé replacement thermostats that may be installed instead of the Hilo models, depending on your setup.

If you have electric baseboards and/or convectors, we’ll install one of the following models, depending on availability: Smart Thermostat for Electric Baseboard Heaters with Color Display or Smart Thermostat for Electric Baseboard Heaters.

If you have a fan convector (or “fan-forced heater”), we’ll install one of the following models, depending on availability: Smart Thermostat for Electric Baseboard Heaters or Smart Thermostat Lite for Fan-Forced Heaters.

FAQ

Sinopé Lite thermostats have a smaller screen, so they don’t display the outdoor temperature. Their temperature precision is also 1 degree, compared to 0.5 degrees for Hilo thermostats and for Sinopé’s standard and next-generation models.

 

Another difference is that all Sinopé thermostats are slightly smaller than Hilo thermostats. As a result, they may not fully cover the wall area left by your current device. It’s also important to make sure your Wi-Fi signal is strong enough in each room where a Sinopé thermostat will be installed.

Once installed, your experience in the Hilo app will be similar across Sinopé and Hilo thermostats for the following features:

  • Viewing thermostats in the device list
  • Displaying the setpoint temperature, room temperature, and energy usage
  • Adjusting the setpoint temperature

However, it’s not possible to create scenes (custom temperature settings for one or more thermostats in specific rooms) in the Hilo app with Sinopé thermostats. If you want to set up a scene with a Sinopé baseboard thermostat, you can do so in the manufacturer’s app, Neviweb.

Compare with the Hilo thermostat for electric baseboard and convection heaters

When you placed your order, the thermostats scheduled for installation were Hilo-brand models for electric baseboards and convectors. However, due to a stock shortage caused by high demand, Hilo is offering to keep your installation appointment by providing thermostats from a partner brand instead.

 

Because these devices differ from the ones you originally selected, we’re required to obtain your explicit consent before proceeding with the installation. You still have the option to reschedule your appointment at no cost if you’d prefer Hilo to install the Hilo-brand smart thermostat for electric baseboards and convectors.

Yes. If your order includes other Hilo-brand smart devices, they’ll be installed as planned.

If we don’t receive your consent, you’ll unfortunately have to cancel your installation appointment and reschedule it for a later date. To do so, please contact Hilo customer service at 438-289-HILO (4456) or toll-free at 1-844-500-HILO (4456).

 

According to our current estimates, Hilo-brand baseboard thermostats should be back in stock in early 2026.

Yes, the applicable warranty is also three years.

You can reach out to Hilo customer service at 438-289-HILO (4456) or toll-free at 1-844-500-HILO (4456), Monday to Friday from 8 a.m. to 8 p.m., and Saturday and Sunday from 9 a.m. to 5 p.m.