Do I need to leave my Hilo smart devices behind when I move?

The Hilo service is evolving. To learn more, check out our latest news

New! Smart water heater solutions are finally here. Shop them now.

Please note that installation of Hilo products may take longer than usual.

The Charter of French language and its regulations govern the consultation of English-language content  external link.

Conditions and eligibility

Do I need to leave my Hilo smart devices behind when I move?

Yes. Hilo devices must remain installed in your current home and should not be removed.

To continue with Hilo in your new home, contact Hilo customer service to access free Hilo products or get financial assistance for compatible partner devices.