Hilo | FAQ - How can I check if I'm eligible for Hilo?

The Hilo service is evolving. To learn more, check out our latest news! 

New! Smart water heater solutions are finally here. Shop them now.

Please note that installation of Hilo products may take longer than usual.
The Charter of French language and its regulations govern the consultation of English-language content  external link.

FAQ

How can I check if I'm eligible for Hilo?

You must meet the following requirements: 

 

  • Be the account holder, co-holder, or authorized representative on a residential Hydro-Québec account subscribed to either: 
    • the base rate (Rate D) with the Winter Credit Option (you’ll need to cancel that option once your connected thermostats are installed), or 
    • Rate Flex D (you’ll need to contact Hydro-Québec customer service to get started). 
  • Have a Hydro-Québec communicating (smart) meter. 
  • Have high-speed internet (at least 5 Mbps), a home Wi-Fi network, and a free, working Ethernet port on your modem or router. 
  • Own a smartphone or other smart mobile device capable of downloading and using the Hilo app. 
  • Live in a city where Hilo service is available. 
  • Live in a home with equipment that’s compatible with Hilo. 

Check my eligibility