Hilo | I’m not receiving peak event notifications on my Android phone. How can I fix this?

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Peak demand events

I’m not receiving peak event notifications on my Android phone. How can I fix this? 

To receive notifications, make sure the Hilo app is allowed to run in the background. Here’s a general process that works for many Android models (note that menu names may vary slightly depending on your device): 

First, check notification settings 

  • Open your phone’s Settings. 
  • Tap Apps, then select Hilo. 
  • Make sure Notifications are enabled. 

Then, allow background activity 

  • Still in Settings, go to Battery and device care. 
  • Tap Battery, then Background usage limits (or simply Limits). 
  • Ensure Hilo is not listed under Sleeping apps or Deep sleeping apps. 
  • Add Hilo to Never sleeping apps or Unmonitored apps.