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New! Smart water heater solutions are finally here. Shop them now.
Please note that installation of Hilo products may take longer than usual.
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Connect your Sinopé devices to Hilo at no cost¹ to save energy and take part in automation during peak demand events — plus, receive a bonus of up to $210 for each compatible Sinopé device connected to Hilo.
Do you have Sinopé smart devices at home? If they’re listed below, they’re compatible with Hilo. Add them to the Hilo app to receive a cash bonus and have them take part in automation during peak demand events.
The average potential savings amount is based on the actual consumption of Hilo customers who used a smart water heater solution during tests carried out in the 2024–2025 winter season and is calculated on the basis of 100 hours of participation or 25 peak demand events. Potential savings represent the difference between Rate Flex D and the base rate (Rate D), including applicable taxes. Savings with the smart water heater solution may vary depending on the water heater model and household hot water use during peak demand events.
Hilo works with Hydro-Québec’s Rate Flex D, which helps you save all winter long—except during peak demand events, when you need to reduce your electricity use to maintain your savings. To help you lower your consumption during these times, Hilo automatically manages your connected devices.
All compatible Sinopé smart devices can be managed remotely via the Hilo mobile app, giving you centralized control over all your smart devices. Convenient!
Add your Sinopé smart thermostats to the Hilo app and get a cash bonus of up to $210² per device—plus the savings you could earn on your electricity bill!
Once you’ve signed up for Hilo, installed the Hilo app and gateway, and your compatible Sinopé devices are set up, all that’s left to do is add them to the Hilo app.
1 With a 12-month commitment to participate in automation during peak demand events, and acceptance of the Participant Agreement.
2 Financial assistance is offered to Hilo participants who meet and accept the terms of the financial assistance program. This requires adding all eligible connected devices to the Hilo app and committing to participate in automation during peak demand events for 12 months. Financial assistance will be issued to the client in the weeks following connecting their devices to the Hilo app and accepting the agreement. Financial assistance is issued only once per eligible connected device. The number of devices eligible for financial assistance is limited. For more details, see the financial assistance program. The program may be changed or cancelled at any time without prior notice.
Replace them with Hilo smart thermostats — offered at no cost!
You can also use both Hilo products and your compatible Sinopé devices to take part in automation during peak demand events — making it easy to reduce your electricity use.
*Only the Sinopé Zigbee floor heating thermostat paired directly with the Hilo hub can be included in the programming of a Hilo scene.
If your problem is related to the functioning of the device (for example, its operation with the Sinopé app, or a problem with the physical device), we invite you to contact Sinopé customer service directly by calling 1 855 741-7701 (or 450 741-7700), or by filling out this online form.