Hilo | I’m having an issue with my Sinopé Calypso device. Who should I contact?

Please note that installation of Hilo products may take longer than usual.
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I’m having an issue with my Sinopé Calypso device. Who should I contact?

If you’re experiencing an issue related to challenge participation or using your Sinopé Calypso within the Hilo mobile app, please contact Hilo’s customer service.

For any other issue with your Calypso device — or if you need to make a warranty claim — you’ll need to contact Sinopé’s customer service directly.