Get 50% off EVERYTHING now!
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Now through September 15, get 50%* off all our smart thermostats.
Plus, Hilo helps you save up to 15% on your annual electricity bill and gives you the chance to earn cash rewards this winter.
*For new customers only.
Price
To benefit from the Hilo smart home, you need the Hilo hub. Once the hub is connected, you can say hello to Hilo and participate in challenges.
You must have the hub to join the Hilo
Starting at only
Manage your electric heating remotely via the Hilo app with Hilo smart thermostats for electric baseboard and convection heaters. You’ll also reduce your energy consumption while earning rewards. Simply choose the number of thermostats you need.
Requires the Hilo smart hub
If you already have a compatible station
Link selected electric vehicle charging stations to the Hilo smart hub throughwith our partnership with Elmec.
Requires an EVduty compatible station and the Hilo smart hub
This offer is valid exclusively from September 5 to September 15, 2024, at 11:59 p.m. and is offered exclusively to new customers of the Hilo smart home service. It consists of a 50% discount on the total amount of the shopping cart when purchasing connected devices from Hilo. Any purchase of connected devices from Hilo requires a commitment to participate in Hilo reduction challenges for a period of 12 months.
This offer cannot be applied to a second order of devices and cannot be combined with any other promotional offer, including any recommendation program, and cannot be used more than once per address or per Hydro-Québec account number. Offers, services, and rates are subject to change at any time without notice from Hilo or Hydro-Québec. Limit of 20 thermostats per customer. Other conditions apply. Taxes extra.
To take advantage of the Hilo smart home service and its offers, the participant must satisfy the following conditions listed below:
(i) commit to participate in Hilo challenges for a period of 12 months.
(ii) be a Hydro-Québec customer who is responsible or jointly responsible for a Rate D contract (base rate) without the Winter Credit option, or be a proxyholder for said customer, as a renter or owner of the residence in which the Hilo smart home service will be installed;
(iii) Purchase connected devices from Hilo;
(iv) own a smart mobile device on which the Hilo mobile application can be downloaded and used (visit the hiloenergie.com website to see compatible models).
Note: Said device is not included in the Hilo smart home service. Standard text and data fees apply for all notifications and remote access using the Internet or a mobile network.
To take advantage of Hilo’s smart home service and its offers, the participant must ensure their residence satisfies the conditions listed below.
The participant’s residence must:
(i) be equipped with a Hydro-Québec smart meter;
(ii) be equipped with electrical systems that comply at all times with applicable electrical standards and laws in effect;
(iii) have a high-speed Internet connection, a wireless network (such as Zigbee, Wi-Fi, or some other type) and a free and functional Ethernet port on a modem or router;
(iv) be a single-family home, a semi-detached home or townhouse, or a residence located in a building containing two or more residences;
(v) be located in a municipality in which the Hilo smart home service is offered (visit the hiloenergie.com website for more information).
The purchase of connected devices from Hilo may come with a credit. If applicable, this credit corresponds to the difference between (a) the total current retail price of the connected devices and (b) the amount billed to the participant (before any discounts, if applicable). The credit is covered by Hilo unless there is a default or termination of the agreement. In such cases, if there is a remaining credit balance in the participant's account, payment of this balance by the participant becomes immediately due and payable. The credit balance is calculated based on an equal monthly reduction over a period of twelve months from the date of installation of the connected devices.
Please note that the Participant Agreement has been updated. To review all applicable conditions for the Hilo smart home service, whether you are a new client or an existing client wishing to place a new order, please consult the Participant Agreement.
Every winter, during peak periods, Hilo launches energy reduction challenges.
It's simple: the more you participate, the more cash rewards you earn - customers earn an average of $135 per winter.
Hilo challenges occur during peak consumption periods between December 1 and March 31 at a rate of up to 30 times per winter period. For the challenges, Hilo invites participants to lower the set temperature of their thermostats. The way challenges work is simple: If you participate automatically in all the Hilo challenges, there are no adjustments you need to make—we’ll send you a notification about the challenge the preceding day and that’s it! All that’s left is for you to limit your energy consumption during the challenge so you can earn the maximum cash reward. For more information about challenges, please see: here
Peaks periods occur when electricity demand is at its highest because so many customers are cranking up the heat or using energy-intensive appliances at the same time. That puts the Hydro-Québec grid under a lot of pressure for a few hours.
Hilo challenges pay! During the cold weather season, we offer up to 30 energy reduction challenges. If you succeed, you’ll earn a cash reward. The reward calculation is simple: Accept the automatic actions suggested by Hilo and earn a reward for every kilowatt-hour (kWh) of energy you do not consume. So the less energy you consume, the more you earn. For more information on how the calculation is made, visit: here
Before we can look into your eligibility, you must meet five basic criteria to join the Hilo adventure.
You can also check to see whether your region is covered here.
Signing up for Hilo means accepting to participate in and succeed at your reduction challenges for 1 winter. Signing up also allows you to:
Your reference consumption is a forecast of the energy you would consume during the reduction phase, if there hasn’t been a challenge.
Hilo calculates your reference consumption based on your average consumption in the preceding days. All these calculations are made automatically.
Things that affect your reference consumption
Your consumption follows a particular profile based on a number of factors that lie outside of Hilo’s responsibility, such as:
The rewards you have earned will be paid by Interac transfer or cheque a few weeks after the end of the season of Hilo challenges.
To access the Hilo solution, you absolutely must have Hilo thermostats, a compatible thermostat or a compatible home charger. Otherwise, any connected devices (switches, wall outlets, bulbs, etc.) that operate using the ZigBee protocol will be compatible with our solution and can be among the devices controlled through our application. That said, note that these devices will be excluded from Hilo challenges and will not be covered by our customer service guarantees.
Hilo offers a $150 bonus that will be automatically applied to your total rewards once you have taken your first challenge with at least one Honeywell Home thermostat added in the Hilo app.
This $150 bonus will be awarded at the end of the challenge season (which takes place from December 1 to March 31). It will be available in the mobile application and added to the total amount of rewards you earned for participating in challenges.
