3 things to know about Hilo installations

1. It’s flexible

When completing your online order, be sure to select your installation date right away.

• Make sure to download the Hilo mobile app before our visit. You’ll be able to create your account, name your home, and set up your rooms in advance.  
• You’ll receive an email reminder five days before your chosen installation date. 
• If any fees apply, a temporary charge will be made to your credit card until the final amount is confirmed. Your invoice will only be sent once the installation is complete.

2. We’re with you every step of the way 

On installation day…

Installing Hilo’s smart home heating solution typically takes between two and five hours, depending on the number of devices you’ve selected.

• First, your Hilo-appointed electrician will set up your household’s hub and help you decide on the best placement for all your devices. The goal? Minimize interference to maximize your smart home’s energy efficiency. 
• Next, the power will be shut off so your thermostats — and any smart switches or dimmers you’ve ordered — can be installed. 
• Once power is restored, we’ll check that everything is working properly. And that’s it! 

Note: You can connect your electric vehicle charger to Hilo on your own — no electrician required.

3. We explore the possibilities with you

Now that your smart home is all set up, the possibilities are nearly endless. In addition to helping you configure the mobile app, our representative will walk you through its key features — including how to use pre-programmed scenes to enhance your comfort or create the perfect atmosphere throughout the day, how to adjust your heat settings, and more. It’s all designed to help you make the most of your connected home.

And because we’re always looking to improve, you’ll receive a satisfaction survey shortly after installation.