Do I need to contact notify both Hilo and Hydro-Québec before my move?

New! Smart water heater solutions are finally here. Shop them now.

Please note that installation of Hilo products may take longer than usual.
The Charter of French language and its regulations govern the consultation of English-language content external link.

Conditions

Do I need to contact notify both Hilo and Hydro-Québec before my move?

Yes, it’s your responsibility to notify both Hydro-Québec and Hilo ahead of your move.

You should inform Hydro-Québec as soon as your move is planned). This can be done online through your Customer Space or by contacting their customer service team.

You must also notify Hilo customer service at least 30 days before your scheduled move to terminate your agreement. Hilo will then suggest possible solutions for your new home.